Business Models for After Sales Services—Current State and Future Directions

Supporting the selection of value-driven performance measures in maintenance services - comprehensive value assessment

“…So far the strategic aspects have received less attention, as maintenance-related research has focused primarily on technical issues and improving the implementation aspect of the process with for example better planning, scheduling and controlling, which can result in "doing the wrong things right" as the solutions are not aligned with the strategy (Marquez, 2007;Pintelon and Parodi-Herz, 2008). Even though the subject area is rather unexplored, there is an increasing interest in the literature towards the strategic aspects of maintenance, and further research in the area is needed (Kans and Ingwald, 2016). This paper aims to improve strategic decision-making in maintenance by supporting the selection of value-driven performance measures.…”

“…An example of a created value-tree is presented in figure 2. Kans and Ingwald (2016) shows that there is an increasing interest for the strategic perspective around operations and maintenance services, but the area is still quite unexplored and generic models are rare. Further research is needed for a holistic view on the value creation process, relevant setup and metrics for performance-based business models, the bundling of products and services, and Information and Communications Technology (ICT) as an enabler for business model development.…”

Supporting the selection of value-driven performance measures in maintenance services - comprehensive value assessment

“…So far the strategic aspects have received less attention, as maintenance-related research has focused primarily on technical issues and improving the implementation aspect of the process with for example better planning, scheduling and controlling, which can result in "doing the wrong things right" as the solutions are not aligned with the strategy (Marquez, 2007;Pintelon and Parodi-Herz, 2008). Even though the subject area is rather unexplored, there is an increasing interest in the literature towards the strategic aspects of maintenance, and further research in the area is needed (Kans and Ingwald, 2016).…”

“…An example value-tree developed for a gasification plant in Finland (Rosqvist et al, 2009, p. 108) Both frameworks presented above (BSC in the maintenance context and VDMP) are based on single case study examples. A recent literature review by Kans and Ingwald (2016) shows that there is an increasing interest for the strategic perspective around operations and maintenance services, but the area is still quite unexplored and generic models are rare. Further research is needed for a holistic view on the value creation process, relevant setup and metrics for performance-based business models, the bundling of products and services, and Information and Communications Technology (ICT) as an enabler for business model development.…”