Building Sustainable Intercultural Relationship by Hotel Corporation Staff

Abstract

The purpose of this study is to present the hotel staff’s opinions on the competences needed to build and develop sustainable intercultural relationships in global hotel corporations. The data was collected among 148 hotel staff from the departments dealing with buyers and contractors. The study was conducted using a questionnaire and a diagnostic poll, during which the author’s questionnaire was applied. The results of the analysis have confirmed that among the most developed competences employees have is the ability to build intercultural relationships, communicate and speak foreign languages and tolerate diversity. The research shows that hotels strive to gain competitive advantage by developing intercultural competencies, which allow them to build sustainable relationships.