Building Strong Culpability Decision: The Role of Just Culture

Abstract

The purpose of this study was to establish a strong culpability decision and implement Just Culture in organizations. The research methodology was based on a quantitative questionnaire that contained a variety of questions and statements related to the role of Just Culture, with an emphasis on safety management systems, commitment to safety, safety training, level of support and recognition for safety within the organization, and how the organization managed blame and punishment. The findings of the study demonstrated clearly what should be reported, how it should be submitted in accordance with the information obtained, how to report using an unfriendly system, and what guarantees were available after reporting. All respondents concurred that all employees should comprehend and implement Just Culture. It should always be incorporated and implemented in regular tasks since safety is a necessity, not merely a duty. Additionally, the key findings from discussion method and interviews with the top management team addressed the existing issues with Just Culture, as well as how the Air Navigation Service Provider (ANSP) in Indonesia builds strong culpability decisions and handles blame and punishment (determine culpability decision). Indonesia Air Navigation (The ANSP in Indonesia) intended to define acceptable and unacceptable behavior criteria, and more than ninety percent of the survey respondents agreed.

Pengaruh Safety Briefing terhadap Kualitas Pelayanan Penerbangan dan Kinerja ATC di Perum LPPNPI Cabang Medan

“…Dalam hal pembaharuan dan perubahan, maka baik ATS maupun unit lain harus memiliki kontak yang sering untuk saling mengetahui, memahami, dan bertukar informasi tentang tugas-tugas masing-masing pelayanan [15]. Perum Lembaga Penyelenggara Pelayanan Navigasi Penerbangan Indonesia (LPPNPI) Cabang Medan sudah melaksanakan kegiatan safety briefing di ruangan khusus briefing [16]. Safety briefing ini dilakukan tiga puluh menit sebelum bertugas, dalam pelaksanaan safety briefing di Perum LPPNPI Cabang Medan ini dan dilaksanakan oleh personel dari beberapa unit seperti unit Tower (TWR), Approach (APP), Air Traffic Services Reporting Office (ARO), Badan Meteorologi Klimatologi dan Geofisika (BMKG), Aeronautical Information Services (AIS), dan teknisi dengan dipimpin oleh manajer operasi.…”

“…Namun, dikarenakan adanya pandemi COVID-19 yang mengharuskan social distancing, maka saat ini pelaksanaan safety briefing di Perum LPPNPI Cabang Medan hanya diikuti oleh perwakilan satu orang dari tiap unit [18]. Jadi, informasi yang didapatkan oleh perwakilan yang diteruskan kepada personel lainnya juga hanya melalui lisan, baik langsung maupun melalui media sosial seperti WhatsApp dikarenakan tidak ada hasil rapat yang resmi [16].…”