Building Citizen Trust Through E-government

Parent, Michael; Vandebeek, Christine A.; Gemino, Andrew

doi:10.1016/j.giq.2005.10.001

Cited by 236 publications

(104 citation statements)

References 18 publications

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“…In addition, a lot of studies used Delone and Mclean's IS success model to evaluate the success of information systems [23,39,48], measuring e-commerce success [7,40,52], KMS success [29,66], and other IS success [20,42,55], including the success of G2C e-Government [63]. But this model is proposed from subjective point, and it focus on desires and motives.…”

Section: Theoretical Foundationmentioning

confidence: 99%

Research on e-Government evaluation model based on the principal component analysis

Shan

Wang

et al. 2011

Inf Technol Manag

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Over the last few years, the area of electronic government (e-Government) has received increasing prominence and attention; people are interacting with e-Government systems to an ever greater extent. It is therefore important to measure the development of e-Government. Adopting principal component analysis (PCA), this study presents, validates and updates an evaluation model with 5 dimensions based on Socio-Technical model and Stakeholder Theory, which captures the multidimensional and interdependent nature of e-Government system. The validity of the model is empirically investigated using a sample of local e-Government of 18 cities in China, all of which have high Internet penetration and mature ICT use. The five dimensions of the evaluation model include project construction, information security management, special construction, transparency of government affairs and informationized ability. K-means clustering is applied in the subspace created by PCA to evaluate the local e-Government stages of growth of these 18 cities. The findings provide several important implications for e-Government research and practice.

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Section: Theoretical Foundationmentioning

confidence: 99%

Research on e-Government evaluation model based on the principal component analysis

Shan

Wang

et al. 2011

Inf Technol Manag

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“…Electronic government or e-government has seen much potential to change the way that governments interact with their citizens (Parent, Vandebeek, & Gemino, 2005;Welch, Hinnant, & Moon, 2005). However, for business users of e-government there is very little research that focuses on their use of e-government information and services (Lee, Kim, & Ahn, 2011;Tung & Rieck, 2005).…”

Section: Introductionmentioning

confidence: 99%

Business perceptions and satisfaction with e-government: Findings from a Canadian survey

Reddick

Roy

2013

Government Information Quarterly

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“…Teo, Srivastava, and Jiang (2008) found trust in e-government website to have a direct effect on intention to continue using e-government and Tolbert and Mossberger (2006) found a significant relationship between trust and use of a local government website. On the other hand, Parent, Vandebeek, and Gemino (2005) found that e-government usage is not sufficient to induce trust in government but intensifies existing levels of trust if these are already positive.…”

Section: Trustworthiness Of E-government and Associated Variablesmentioning

confidence: 95%

“…Carter and Belanger (2005) argue that those who have a positive experience of e-government services will be more likely to use the service again. Parent, Vandebeek, and Gemino (2005) found e-government service quality to have a significant effect on trust in government. Tan, Benbasat, and Cenfetelli (2008) also found service quality to highly influence the three core constructs of trustworthiness.…”

Section: Trustworthiness Of E-government and Associated Variablesmentioning

confidence: 98%

“…Digital government -or e-government -technologies are regarded as key to improving relationships between government and the public (Morgeson III et al, 2011;Ravishankar 2013;Shareef et al 2016a). Some regard e-government as a powerful tool for improving the internal efficiency of the government, the quality of service delivery, and public participation and engagement Dawes 2008;Gil-García and Pardo 2005;Parent, Vandebeek, and Gemino 2005;Rana and Dwivedi 2015;Rana et al 2015aRana et al , 2016. Others find e-government to be a means of helping to establish trustworthy institutions and building or restoring citizen's trust in government (Bellamy and Taylor 1998;Tolbert and Mossberger 2006;West 2005;Sandeep and Ravishankar 2014).…”

Section: Introductionmentioning

confidence: 99%

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Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling

Janssen

Rana

Slade

et al. 2017

Public Management Review

128

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Having its origin in public administration, trustworthiness is a significant concept in digital government research, influencing the relationships between citizens and governments. However, the interrelationships between the facets of trustworthiness are given inadequate attention. Therefore, the aim of this research was to develop a theory detailing the factors affecting citizens' perceptions of e-government trustworthiness. A comprehensive review of public administration and information systems literature highlighted 20 pertinent variables. The interrelationships of these variables were identified and categorized according to their driving and dependence power by employing interpretive structural modelling. The proposed model was then drawn based on the level partitioning of variables and interrelationships of the variables determined using the final reachability matrix. The findings reveal that current conceptualizations of digital government trustworthiness take a too narrow view. The findings can help government policy makers with understanding the interrelated factors associated with trustworthiness in the context of digital government services and implement them in effective strategic planning.

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Building Citizen Trust Through E-government

Cited by 236 publications

References 18 publications

Research on e-Government evaluation model based on the principal component analysis

Research on e-Government evaluation model based on the principal component analysis

Business perceptions and satisfaction with e-government: Findings from a Canadian survey

Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling

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