“…While studies like those of Darics and Gatti (2019) and Gimenez (2014) have looked at the underlying skills that are needed in successfully engaging with digital communication in general, others have looked specifically at the nature of email messages. Over the course of the last two decades, for instance, several studies within the ESP discipline have focussed on the business email (Nickerson, 2000; Bremner and Costley, 2018; Cheng and Mok, 2008; Gains, 1999; Louhiala-Salminen, 2002; Warren, 2013). These have established, for instance, that writers routinely use specialized lexical items to collaborate with each other in intra-corporate email (Nickerson, 2000), that email is a hybrid genre that combines the characteristics of spoken and written discourse in multinational business, often in a network of multilingual transactions (Louhiala-Salminen, 2002), and that intertextual networks always exist between different emails as well as between emails and other business genres that are relied on by writers and receivers to interpret the meaning of the interaction (Cheng and Mok, 2008; Warren, 2013).…”