Bridging the work/social divide: the emotional response to organizational social networking sites

Advances in Social Media Research: Past, Present and Future

“…In a typical case study, Koch et al (2012) analyze three employee layers in an organization to find that new hires (users of social media sites) showed improved morale and employee engagement, some middle managers (non users) were frustrated and experienced isolation, while the senior execs were wary of social media use. In a contrasting case, Cao et al (2015) suggest that social media has the potential to build employees' social capital to positively influence their knowledge integration.…”

Exploring situationally inappropriate social media posts

“…It may also be preferable to conceal one's work environment by communicating over social media, but without the physical presence of the audience vital social cues are missing. Some studies have shown that there can be positive emotional benefits to blurring the boundaries between personal and professional life (Koch et al, 2012) but blurring can also cause individuals to momentarily forget what constitutes an appropriate performance. Likewise, by adopting a familiar style and disclosing certain personal details, organizations may nurture the impression that they are trustworthy and have nothing to hide, yet they also risk disclosing contextually inappropriate details that could damage their reputations.…”

“…Likewise, by adopting a familiar style and disclosing certain personal details, organizations may nurture the impression that they are trustworthy and have nothing to hide, yet they also risk disclosing contextually inappropriate details that could damage their reputations. In light of these contradictions many managers remain uncertain about allowing staff to access social media as part of their work (Koch et al, 2012). Although it has become common for organizations to adopt some sort of social media presence, high profile cases involving the disciplining of staff for the misuse of social media (Pilkington, 2013), and the potential for social media posts to cause great embarrassment and damage (Associated Press, 2014) cast doubt over how the potential pitfalls of social media use might be successfully navigated.…”

Future Work and Enterprise Systems

“…Koch et al (2012) found that new hires profit from ESNs as they can better connect with their co-workers, which decreases the rate of employees who resign. An important requirement for this benefit is the occurrence of both private and work-related communication in the system.…”

“…An important requirement for this benefit is the occurrence of both private and work-related communication in the system. The fact that Koch et al (2012) also reported that middle managers had a hard time to redefine their roles regarding the integration of new hires again emphasizes the importance of managing change associated with the use of SC tools.…”