Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects

Becker, Jörg; Beverungen, Daniel; Knackstedt, Ralf; Matzner, Martin; Müller, Oliver; Pöppelbuß, Jens

doi:10.1109/tem.2012.2214770

Cited by 39 publications

(25 citation statements)

References 52 publications

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“…IS researchers have constructed methods for developing modular architectures for integrated solutions (Böh-mann et al 2008) or product-servicesystems (Thomas et al 2008). Others enable the organizational integration of products and service through mobile information systems (Fellmann et al 2011), IT-based boundary objects (Becker et al 2012) or contracting and pricing processes (Bonnemeier et al 2010). Finally, IS researchers have used IT to develop novel modes of interacting with service systems that integrate products and service in particular domains, such as healthcare and well-being (Knebel et al 2007).…”

Section: Relevant Academic Disciplines and Examples Of Initial Resultsmentioning

confidence: 99%

“…As a consequence, it is often through advances in information systems that innovative service business models become possible and are able to transform business with collaboration and contextualization. Maglio et al (2009) and Alter (2011, 2012 propose that research on service should adopt a systems perspective. Guided by a value proposition, service systems enable value co-creation through configuration of actors and resources .…”

Section: Relevance and Timeliness Of The Topic For Business And Informentioning

confidence: 99%

“…Service architecture transforms the value proposition of a service system into a configuration of actors, resources, and activities of value co-creation (Böh-mann 2004; Alter 2011). Service architectures also determine system-wide properties of service systems such as speed (Alter 2008;Becker et al 2012). Research challenges on the architectural level need to address the architectural innovation for realizing novel value propositions and system-wide properties, the alignment of technical architecture and service architecture in technology-based service as well as advanced models, methods, and tools for service architecture development.…”

Section: Engineering Service Architecturesmentioning

confidence: 99%

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Service Systems Engineering

2014

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Service systems are complex socio-technical systems that enable value co-creation. Service systems engineering (SSE) calls for research on evidence-based design knowledge for such systems that permeate our society. Information systems research is ideally positioned to contribute significantly to trans-disciplinary research in this area through (action) design research or the piloting of IT-enabled innovation. Better IS-based design knowledge could particularly advance the architecture, the interactions, and the resource base of service systems, helping value creation to become better adapted to the context of need and opportunities for collaboration between customers and service providers.

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Section: Relevant Academic Disciplines and Examples Of Initial Resultsmentioning

confidence: 99%

Section: Relevance and Timeliness Of The Topic For Business And Informentioning

confidence: 99%

Section: Engineering Service Architecturesmentioning

confidence: 99%

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Service Systems Engineering

2014

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“…All the mentioned sources highlight (digital) interactions as one important characteristic of smart service systems. Smart service systems also refer to using smart devices as boundary objects to network resources and routinize interactions of the actors involved in a service system (Becker et al 2013). We conclude that information technology impacts service systems in two main directions.…”

Section: Conceptualizing Digital Service and Smart Servicementioning

confidence: 99%

Information systems for smart services

Beverungen

Matzner

Janiesch

2017

Inf Syst E-Bus Manage

Self Cite

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Digital interactions among businesses and consumers through powerful information systems and omnipresent connected devices establish today's networked society. In this light, Service Science continues to take root as a research discipline that focuses on the integration of (digital) resources by service providers and service customers for value co-creation in service systems. Rapid advances in information technology allow for designing novel information systems that enable entirely new configurations of service systems. In turn, Service Science also leaves its mark on the design, adoption, and use of information systems and technology. With this special issue, we compile a set of timely papers that investigate selected facets of the complex interplay between information technology, information systems, and Service Science to design innovative IT artifacts for smart service. This editorial opens this special issue by elaborating on our understanding of smart service.

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“…136-144]. It is also possible to use resources and capabilities jointly in partnerships, e. g. in service networks of producing and service providing companies with their complementary equipment [39]. This combination of resources among partners is crucial for the value added that can be achieved together [40].…”

Section: Resources and Capabilities As Cooperation Driversmentioning

confidence: 99%

Partnering in Times of Disruptive Change

2016

Emirates Research Publishing May 24-25, 2016 Paris (France)

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Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects

Cited by 39 publications

References 52 publications

Service Systems Engineering

Service Systems Engineering

Information systems for smart services

Partnering in Times of Disruptive Change

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