Bridging communication between public and government: a case study on kim surabaya

Aji, Gilang Gusti; Tsuroyya,; Dewi, Pebriyani

doi:10.1088/1742-6596/953/1/012194

Cited by 4 publications

(3 citation statements)

References 2 publications

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“…Governments around the globe, including South Africa, are using ICT as a strategy to enhance information sharing with communities besides the traditional (face-to-face) approach (Aji, Tsuroyya & Dewi 2018;Nwanekezie et al 2016). This digital strategy includes enhancing information sharing and providing services using ICT, including electronic government (e-government) and mobile government (m-government) platforms.…”

Section: Current Approaches For Information Sharing Between Communiti...mentioning

confidence: 99%

Approaches for enhancing information sharing between government and communities in Western Cape

Nelwamondo

Njenga

2021

SA Journal of Information Management

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Background: The Western Cape Provincial Government uses digital intermediaries to facilitate information sharing between individuals, communities and the government. Digital intermediaries are shared facilities where communities can visit and have access to information and communication technology (ICT) and the internet. Communities benefit economically, socially and politically by using free access to ICT and the internet from intermediaries’ facilities to share information with the government. There seem to be disparities between the roles of the different stakeholders in information sharing. These disparities often result in poor communication between the government and communities, and also poor government services delivery.Objectives: This research investigated how intermediaries can enhance information sharing between government and communities in the Western Cape Province.Method: This study adopted a qualitative research approach by using semi-structured interviews. Purposive sampling was used to collect qualitative data from 15 participants from different intermediaries’ staff in the Western Cape Province. A narrative analysis approach was used to analyse the data.Results: The study found that intermediaries intermediate between communities and the government by providing free access to ICTs, provide basic computer training and access to computing resources and serving as an information hub. The study also found that operating hours, lack of resources, skilled staff and communication challenges adversely affect information sharing.Conclusion: This study recommended that intermediaries are supported to increase the number of resources and facilities and the number and levels of training in the province to cater for more communities. This study further recommended an increase on operational hours, and communication channels between the government and intermediaries.

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Section: Current Approaches For Information Sharing Between Communiti...mentioning

confidence: 99%

Approaches for enhancing information sharing between government and communities in Western Cape

Nelwamondo

Njenga

2021

SA Journal of Information Management

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“…The peak of hoax was observed in early 2020, coinciding with Indonesia's encounter with the COVID-19 pandemic [3]. The initial stages of a pandemic are characterized by entropy, denoting a scenario where information is insufficient, leading to confusion among individuals as they grapple to comprehend global occurrences.…”

Section: Introductionmentioning

confidence: 99%

Mapping Hoaxes, Disinformation, and Hate Speeches in Indonesia

Putri Aisyiyah Rachma Dewi,

Awang Dharmawan,

Gilang Gusti Aji

et al. 2023

TSSJ

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Hoaxes and disinformation remain significant challenges for Indonesians in this era of information proliferation. A staggering number of approximately 2,093 hoaxes circulate within the society each year, averaging around 175 hoaxes per month. Recognizing the urgency, the government has taken a proactive stance in the battle against disinformation, hoaxes, and hate speeches within society. Operating under the East Java Department of Communication and Information, they have established an information verification platform accessible at https://klinikhoaks.jatimprov.go.id/. This platform empowers individuals to actively ask for verification of the information they encounter through social media or other online sources. On a monthly basis, the team engages in the verification of a minimum of fifty pieces of information. These items originate from public requests and the team's independent searches across various publicly accessible information channels. The information being examined covers a wide range of aspects, including the specific problem at hand, information based on region, the categorical classification of the data, and the sources of dissemination media. Due to its inherent diversity, this study aims to comprehensively represent the verified information submissions on the website https://klinikhoaks.jatimprov.go.id/. It employs Krippendorff's content analysis framework; the research endeavours to cartographically delineate information categories, issue typologies, and media origins. The research population comprises a total of 331 information, simultaneously serving as the research sample. These data points encapsulate the entire information meticulously authenticated by East Java Department of Communication and Information, spanning the temporal interval from February to August 2023. Derived from the findings of this study, it becomes evident that the prevailing information disseminated within the society pertains predominantly to public figures, political matters, government affairs, and fraudulent activities. Concurrently, regarding information dissemination media, TikTok has emerged as a nascent source. However, platforms such as YouTube, WhatsApp, and Facebook are conduits for the most contentious information dissemination.

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“…The study which emphasizes the role of communication in social conflicts generate social conflicts with the accompanied violence and it is best described as evidence of communication breakdowns (Hamijoyo, 2001). A research conducted in Surabaya on communication between the public and the government showed that the Public Information Group (KIM) played a role in two-side information that expanded the program and delivered complaints and suggestions from the public (Aji et al, 2018).…”

Section: A Introductionmentioning

confidence: 99%

The Improvement of Civic Virtue through Civic Education in Higher Education in Forming Young Generation Communication Patterns

Halimah

Hidayah

Ulfah

et al. 2021

edu

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This study purposed to describe the communication pattern of students at the University of Ahmad Dahlan Yogyakarta and described Civic Virtue implementation through civic education in higher education in terms of forming young generation communication patterns. This study employed a qualitative descriptive method. The subject of the study was five lecturers of civic education. Data were collected through interviews, observation, documentation, and focus group discussion (FGD). The data were analyzed by using Miles and Huberman’s principles as data reduction, data display, and stating the conclusion. The result of the research showed that the students’ pattern of communication at higher education was influenced by some factors were environment and knowledge factor. The fostering of Civic Virtue through civic education in higher education in forming young generation communication pattern has existed in the process of Civic Virtue fostering that involves democratic values, self-control, and prioritizing plurality interest. The Civic Virtue in the category civic disposition involves responsibility, self-discipline, human rights respect, willingness to hear, negotiating, and compromising. Besides, the Civic Virtue in the category of civic commitment involves a commitment to the implementation of democratic citizenship rights, responsibility for democratic citizenship, constitutionalism, and tendency to participate politically

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Bridging communication between public and government: a case study on kim surabaya

Cited by 4 publications

References 2 publications

Approaches for enhancing information sharing between government and communities in Western Cape

Approaches for enhancing information sharing between government and communities in Western Cape

Mapping Hoaxes, Disinformation, and Hate Speeches in Indonesia

The Improvement of Civic Virtue through Civic Education in Higher Education in Forming Young Generation Communication Patterns

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