Breaking the Web Barriers of the e-Administration Using an Accessible Digital Certificate Based on a Cryptographic Token

Abstract

The purpose of developing e-Government is to make public administrations more efficient and transparent and to allow citizens to more comfortably and effectively access information. Such benefits are even more important to people with a physical disability, allowing them to reduce waiting times in procedures and travel. However, it is not in widespread use among this group, as they not only harbor the same fears as other citizens, but also must cope with the barriers inherent to their disability. This research proposes a solution to help persons with disabilities access e-Government services. This work, in cooperation with the Spanish Federation of Spinal-Cord Injury Victims and the Severely Disabled, includes the development of a portal specially oriented towards people with disabilities to help them locate and access services offered by Spanish administrations. Use of the portal relies on digital authentication of users based on X.509, which are found in identity cards of Spanish citizens. However, an analysis of their use reveals that this feature constitutes a significant barrier to accessibility. This paper proposes a more accessible solution using a USB cryptographic token that can conceal from users all complexity entailed in access to certificate-based applications, while assuring the required security.

Problems of the Functioning of E-Administration in the Silesian Region of Poland from the Perspective of a Person with Disabilities

“…Apart from benefits resulting from the implementation of e-administration, municipal offices also have to bear the costs of this process (Holliday and Yep, 2005). Major expenses include: purchase of computer hardware, computer service, purchase of software, system modernization, website updating, training of staff and visitors (Vrabie, 2015) as well as the implementation of effective forms of data security (García et al, 2015), marketing and advertising (Strejcek and Theil, 2002). Table 2 presents the benefits and costs of e-administration implementation.…”

User-Adapted Web Services by Extending the eIDAS Specification with Functional Attributes

“…Our review of the current literature specifically focused on implementing eIDAS regulation linked to web inclusion or accessibility, and we found no publications. However, some works have explored [31] or analyzed [32,33] exciting ways to break the barriers of e-Administration. In particular, to avoid complexity in the configuration and access to applications based on digital certificates, the authors of [31] proposed developing a USB device that includes a cryptographic token.…”

“…However, only some of these solutions, such as those proposed by [23,24,27], have extended the eIDAS node attributes in order to be able to incorporate extra user data during the authentication process. The works [23,24] were the only approaches that included support for Federated Identity Management (FIM), and only [31] was presented as a solution to address web accessibility in user identification systems. It is pertinent to note that of those analyzed, the latter was the only one proposed that did not fall under the eIDAS project, so it is not a cross-border solution.…”

Approach using interpretive structural model and MICMAC analysis for identifying barriers influencing e-administration implementation in Egypt

“…Over the years, a majority of e-government studies have focused on citizens' adaptation and use of e-services, with little attention paid to e-administration, which aims to improve public services between government bodies through the development of applications that enable information sharing, collaboration and database exchange (Al-Shafi and Weerakkody, 2009;Mutula and Mostert, 2010;Abdelkader, 2015;Garcı ´a et al, 2015;Sabani et al, 2018;Gupta et al, 2019). E-services have been studied extensively to improve service quality, where citizens can access online government services such as passport applications, booking rail and airline tickets, birth and death certificates and income tax filing.…”