Problems of the Functioning of E-Administration in the Silesian Region of Poland from the Perspective of a Person with Disabilities

Wolniak, Radosław; Skotnicka-Zasadzień, Bożena; Zasadzień, Michał

doi:10.24193/tras.57e.9

Cited by 9 publications

(5 citation statements)

References 10 publications

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“…This is in line with the disability models discussed in the literature [27][28][29][38][39][40]. In particular, the focus should be on people with reduced efficiency of social functioning, who perceive the quality of service in the examined offices as particularly inadequate [84,[97][98][99][100]. For this group of the disabled, the organizational and information barriers discussed are a particularly important factor [62][63][64] and the offices should make an effort to limit their impact, by such steps as training employees in terms of disabled customer service.…”

Section: Discussionsupporting

confidence: 66%

Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

Wolniak¹,

Skotnicka-Zasadzień²

2021

Sustainability

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The publication presents the results of extensive research analyzing the satisfaction with the services of people with disabilities. The goal of the study was to analyze the level of disabled customer service by city councils at the example of the Silesian Province in Poland and to determine the factors that affect the quality of service studied. The research was carried out in 33 municipal offices located in Poland in the Silesian Province on a sample of 2846 people with disabilities. The research shows that disability type has a significant impact on the perceived level of disabled customer service. Moreover, the age of the disabled person has a significant impact on the perceived level of service quality. It turns out that the younger people with disabilities are, the better they assess the level of quality of services provided by the surveyed offices.

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Section: Discussionsupporting

confidence: 66%

Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

Wolniak¹,

Skotnicka-Zasadzień²

2021

Sustainability

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“…The basis for clustering in most algorithms is the similarity between elements-expressed by a similarity function (metric). Agglomerative procedures were used in the analysis, which creates a similarity matrix of classified objects and then, in subsequent steps, combines the most similar objects into clusters (Wolniak et al 2019;Murtagh and Legendre 2011).…”

Section: Methodsmentioning

confidence: 99%

Clusters of Elements for Quality Assurance of Health Worker Protection Measures in Times of COVID-19 Pandemic

Orzeł

Wolniak

2021

Administrative Sciences

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The COVID-19 (coronavirus disease) pandemic has had a significant impact on the healthcare delivery system worldwide. Many pre-pandemic norms, standards, and methods of providing medical services in most medical facilities had to be changed and re-evaluated. Many of them will likely stay changed and will probably never be provided in the same way in post-pandemic reality. The COVID-19 crisis is still ongoing and some sources say that we should be prepared for a third wave of the pandemic. The scope of the analysis conducted in this publication is related to the healthcare sector, including services and Polish healthcare professionals’ work quality during the COVID-19 crisis. The research gap, the basis for conducting new research, is the lack of clarified results analysing the quality assurance of healthcare workers during the COVID-19 pandemic. It is necessary to ask about healthcare professionals’ rate of personal protective equipment quality in Polish medical facilities. The result of cluster analysis will help us to know what the clusters for variables on quality assurance of protection measures for healthcare workers are. The research was carried out using a questionnaire survey on a sample of 21 medical personnel in Polish hospitals. The main findings of this publication are problems with information flow between staff and staff managers and determining appropriate zones. The quality of the personal protective equipment offered by medical facilities’ management and their availability is at an appropriate level. The publication aims to analyse the level of quality assurance of health care worker protection measures in the example of Silesian voivodeships in Poland during the COVID-19 pandemic.

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“…For instance, the approach developed by D. Špaček and his colleagues is based on benchmarking e-government maturity for a limited list of the most in-demand public services in Central European countries (Špaček et al 2020). Some studies focus on e-government eff ects relevant to specifi c groups of citizens, for instance, persons with disability (Wolniak et al 2019) and adapt the parameters measured to the needs of such groups.…”

Section: Theoretic Approaches To Measuring Digital Transformation Outcomesmentioning

confidence: 99%

Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward

Dobrolyubova

2021

NISPAcee Journal of Public Administration and Policy

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Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despite the high enthusiasm about the prospects of digital transformation in public administration, there is little literature on measuring actual benefits this process might provide to all stakeholders concerned. While some recent research suggests high correlation between governance indicators and e-government development, the causality between the two is not confirmed statistically for most public administration indicators. International indices used to measure government digitalization (such as the UN E-Government Development Index) often concentrate only on e-services and are based on measuring the availability rather than the actual use or quality of such modes of service delivery; they concentrate more on measuring G2C and, to some extent, G2B interactions and often omit the effects of digitalization for the G2G and G2E dimensions. The EU Digital economy and society index (DESI) is one of the most advanced cases for measuring the progress of digitalization in the EU, but even in this case the costs of digitalization and potential risks of digital government are not fully accounted for. The paper provides an extensive review of theoretical and practical approaches to measuring government digitalization, identifies key limitations and proposes some steps for enhancing the existing practices. The paper argues that government digital transformation should not be performed for its own sake but should be a means for raising effectiveness and efficiency of public administration. Therefore, both benefits and risks of digital transformation of performing all core government functions for various stakeholders (citizens, businesses, government itself, and public officials) should be accounted for.

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Problems of the Functioning of E-Administration in the Silesian Region of Poland from the Perspective of a Person with Disabilities

Cited by 9 publications

References 10 publications

Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

Clusters of Elements for Quality Assurance of Health Worker Protection Measures in Times of COVID-19 Pandemic

Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward

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