BPM and Exception Handling: Focus on Organizational Resilience

This paper describes a collaborative tool supporting humanistic business process modeling. The tool adopts group sto rytelling and design storyboards in order to ease knowledge ex ternalization and representation. This humanistic approach diverges from the existing approaches requiring strict process formalization and emphasizing technical details, which constraint the modeling tasks to technology experts. The paper presents the fundamental theoretical concepts underlying the humanistic ap proach and illustrates how they have been implemented in the tool.

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“…However, our examination of the state of the art highlights that process representation is conditioned by three fundamental conflicts [18].…”

Section: Related Workmentioning

confidence: 98%

“…Both Antunes [18] and Antunes and Mourao [19] discuss the impact of human discretion on BPM and propose an integrated view based on the resilience concept. Bruno et al [20] also discuss how to extend BPM technology to embody the human roles.…”

Section: Related Workmentioning

confidence: 99%

Humanistic approach to the representation of business processes

Simões

Antunes

Pino

2012

Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD)

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“…Some approaches emphasize the human involvement in recovering from business process exceptions. In order to achieve organizational resilience, Antunes [2] proposes a framework integrating both machine and human involvement in error recovery. His approach relies on a control switch concept supporting adhoc human interventions by moving control out of the BPM enactment engine whenever a certain type of exception occurs.…”

Section: Related Workmentioning

confidence: 99%

“…We call these assets Economic Resources. McCarthy defines them as being "objects that (1) are scarce and have utility and (2) are under the control of an enterprise" [19]. Activities of the business process are performed by physical persons (e.g.…”

Section: The Rea Frameworkmentioning

confidence: 99%

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Methodology and Tool for Business Process Compensation Design

Boubaker

Mili

Charif

et al. 2013

2013 17th IEEE International Enterprise Distributed Object Computing Conference Workshops

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A typical e-business transaction takes hours or days to complete, involves a number of partners, and comprises many failure points [8]. With short-lived transactions, database systems ensure atomicity by either committing all of the elements of the transaction, or by canceling all of them in case of a failure. With typical e-business transactions, strict atomicity is not practical, and we need a way of reversing the effects of those activities that cannot be rolled back: that is compensation. For a given business process, identifying the various failure points, and designing the appropriate compensation processes represents the bulk of process design effort [8]. Yet, business analysts have little or no guidance. For a given failure point, there appears to be an infinite variety of ways to compensate for it. We recognize that compensation is a business issue, but we argue that it can be explained in terms of a handful of parameters within the context of the REA ontology [19], including things such as the type of activity, the type of resource, and organizational policies. We propose a three-step compensation design approach that 1) starts by abstracting a business process to focus on those activities that create/modify value, 2) compensates for those activities, individually, based on values of the compensation parameters, and 3) composes those compensations using a Saga-like approach [10]. In this paper, we present our approach along with an implementation algorithm and propose a business ontology for compensation design.

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Modelling Sensible Business Processes

Simões

Thuan

Jonnavithula

et al. 2015

Future Data and Security Engineering

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among the most famous and prestigious universities in Vietnam. The annual FDSE conference is a premier forum designed for researchers, scientists, and practitioners interested in state-of-the-art and state-of-the-practice activities in data, information, knowledge, and security engineering to explore cutting-edge ideas, present and exchange their research results and advanced data-intensive applications, as well as to discuss emerging issues on data, information, knowledge, and security engineering.The call for papers resulted in the submission of 88 papers. A rigorous and peer-review process was applied to all of them. This resulted in 20 full (including keynote speeches) and three short accepted papers (acceptance rate: 26.1 %), which were presented at the conference. Every paper was reviewed by at least three members of the international Program Committee, who were carefully chosen based on their knowledge and competence. This careful process resulted in the high quality of the contributions published in this volume. The accepted papers were grouped into the following sessions:

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BPM and Exception Handling: Focus on Organizational Resilience

Cited by 32 publications

References 29 publications

Humanistic approach to the representation of business processes

Humanistic approach to the representation of business processes

Methodology and Tool for Business Process Compensation Design

Modelling Sensible Business Processes

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