2011
DOI: 10.1007/978-3-642-23135-3_6
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BPM and BPMN as Integrating Concepts in eGovernment - The Swiss eGovernment BPM Ecosystem

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Cited by 6 publications
(4 citation statements)
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“…The indexed journals associated with several universities in the country were also included in the search. The different software suppliers that include the BPM methodology were reviewed with their respective manuals and tutorials for the implementation of each one of them [6]; [12]. The table shows the number of journal articles found per database consulted.…”
Section: Methodsmentioning
confidence: 99%
“…The indexed journals associated with several universities in the country were also included in the search. The different software suppliers that include the BPM methodology were reviewed with their respective manuals and tutorials for the implementation of each one of them [6]; [12]. The table shows the number of journal articles found per database consulted.…”
Section: Methodsmentioning
confidence: 99%
“…BPMN has been applied to the field of e-government (for quality improvement of e-government services) (Corradini et al 2011), public administration (for standardization and staff training) (Walser and Schaffroth 2010), and election observation (for attributing each activity to a particular actor and, based on that, for identifying overburdened actors, overlapping activities, and for attributing costs for every activity, by calculating the cost efficiencies of various ways of voting) (Krimmer et al 2018;Serrano-Iova 2019). Walser and Schaffroth (2010) refer to the successful example of BPMN usage by the Federal Department of Foreign Affairs of Switzerland for training frequently changing staff. The Australian Department of Finance and Administration used BPM to model a parliamentary workflow which simplified staff communication (Villanova University 2020).…”
Section: Business Process Model and Notationmentioning
confidence: 99%
“…The proposed solution: substantially simplifies organizational processes (Walser and Schaffroth 2010); conveys the meaning graphically: ''a model simply enables the reader to visually register and comprehend all the variables and relationships among them.'' (Van der Waldt 2013) leads the user ''through relevant parts of the legislation only'' (Smith and Schwarz 1987, 981) serves as ''a document which would act as a reference when resolving difficult cases'' (Smith and Schwarz 1987, 987) and ''communication base'' for all involved actors (Becker, Rosemann, and von Uthmann 2000, 31) deals particularly with complexities is scalable (smaller jurisdictions with less capacity can utilize and build on BPMNs created by bigger jurisdictions) Unlike checklists or handouts, mostly designed for internal use, the visual aids such as diagrams could be printed out and displayed as posters at the polling station for all participants in the electoral process.…”
Section: Non-efficiency Of Poll Workers' Training and Lack Of Institutional Memory In Election Administrationmentioning
confidence: 99%
“…Accordingly, this work focuses on the governmental processes improvement using business process management (BPM) principles. In fact, BPM has been recognised as being of utmost importance for making e-government systems more efficient through the excellence of their supporting processes (Palkovits and Wimmer, 2003;Walser and Schaffroth, 2010). BPM is a structured, coherent, and consistent way of understanding, documenting, modelling, analysing, simulating, executing, and continuously changing business processes and all involved resources (Recker et al, 2006).…”
Section: Introductionmentioning
confidence: 99%