Abstract. Nowadays, business processes have become an ubiquitous part in public institutions, and the success of an e-government system depends largely on their effectiveness. However, despite the large number of techniques and technologies that are successfully used in the private sector, these cannot be transferred directly to public institutions without taking into account the strongly hierarchical nature and the rigorous legal basis on which public processes are based. This work presents an approach allowing the consideration of the legal requirements during the public processes design. Its main particularity is that these requirements are encapsulated using a legal features model supporting a formal semantic. This one prevents the violation of legal requirements and ensures that the processes evolution will in compliance with them.
Purpose
The purpose of this paper is to focus on assessing individuals’ problems in learning groups/teams and should lead to the assessment of the group/team itself as a learning entity.
Design/methodology/approach
In this paper, an extension of the IMS-Learning Design (IMS-LD) meta-model is proposed in order to support the assessment of collaborative activities in e-learning. Besides, the software architecture which consists of a set of components forming a web wizard to create, track and assess the collaborative assessment processes is described as to support that extension of the IMS-LD meta-model.
Findings
With the proposed solution we can: make assessment fairer using individual and collective assessment indicators to assign final scores to learners; make an assessment step by step for better individual and collective monitoring activities; and divide the assessment into lighter phases for the correctors. Consequently, the evaluator will have more detailed information about his/her students and the quality of judgment will be better. This could also be useful for the evaluator in order to plan further examinations.
Research limitations/implications
Further experimentations are necessary to test the effectiveness of the proposed system in order to analyze its performances under a massive usage. In addition, the authors plan to use a survey to collect learners’ opinions to know the effectiveness of the proposal in terms of fairness in the assessment of collaborative activities in an online community.
Originality/value
This paper addresses important issues in the educational area, especially assessment of collaborative activities. In fact, to reduce subjectivity and increase fairness in assessing learners in collaborative work, for example, using the peer assessment, in order to try reducing subjectivity and fairly assessing learners. However, while assessing group work, the same mark is attributed for all group members and authors have concluded that it is not the right approach to make a fair and more objective assessment.
The continuous process improvement(CPI) needs to take into account the clients feedbacks in order to have more performance in service delivery and quality of production. This paper presents the first elements of a new solution to use the social networks data by measuring key performance indicators (KPI) to improve the quality of business processes(BP). In this work is described the first step to modify the classic BPM lifecycle by adding the SN data.
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