Boosting Job Satisfaction Through Emotional Intelligence: A Study on Health Care Professionals

Abstract

Emotional intelligence (EI) is possibly one of the most studied psychological factors of the twenty-first century. EI is very much relevant in service industry particularly in management, academics, life sciences or psychology. The purpose of the empirical study is to test the relationship between the defined constructs of EI and job satisfaction ( JS) amongst health care professionals of Delhi NCR region of India. It further tried to understand whether gender moderates the EI and JS relationship. Structured survey was used to solicit response from 260 health care professionals comprising doctors and nurses belonging to different hospitals of Delhi NCR region. Standardised instruments were used to assess the data. Linear and moderated regression were used to test hypotheses developed. The findings suggest that EI constructs significantly impact the level of JS among health care professionals. The result of moderated regression suggested that the relationship of EI and JS is significantly moderated by gender. The construct of EI is relevant in providing high quality health care service delivery to the patients.

Emotional intelligence and self-esteem: Personal competencies necessary for physicians

“…This could be due to the evaluation of self-concept in physicians in Spain being favorable and independent of gender or age. Since self-esteem is largely related to professional self-concept ( 27 ), it is not surprising that physicians have a high self-concept in view of the high sociocultural esteem of this profession. Emotional intelligence levels were also compared by their level of self-esteem.…”

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“…Doctors' emotional intelligence and satisfaction have a significantly positive correlation. (Srivastava et al, 2021). Bar on Emotional intelligence theory proposes that emotional and social skills both together construct behavioral coordination called Emotional intelligence.…”

Does Emotional Intelligence Influence an Employee's Job Satisfaction? An Empirical Assessment

“…It is very appropriate that staff should be healthy to be able to handle students. Understanding the import of emotional intelligence in organisations through research is convincing which is well encouraged (Srivastava, Pathak, Mishra, & Sharma, 2021).…”