Best Practices and Methodologies to Promote the Digitization of Public Services Citizen-Driven: A Systematic Literature Review

Leão, Heloise Acco Tives; Canedo, Edna Dias

doi:10.3390/info9080197

Cited by 16 publications

(7 citation statements)

References 36 publications

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“…Usually, buildings must comply with several rules defined in the local urban master plans, local construction codes and/or accessibility standards, depending on the building type, use and location. Such rules, exemplified in Figure 1 for the Brazilian case [16], are later analysed and verified by city halls, which certifies whether the building can be built in that location, with its specified characteristics and with the purpose it was designed for. If not, local authorities are demanded to send back the project, requiring the fulfilment of all local regulations.…”

Section: Legislationmentioning

confidence: 99%

BIM-Based Method for the Verification of Building Code Compliance

Villaschi

Carvalho

Bragança

2022

ASI

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Urban planning is a valuable tool for growth control and city development, both to maintain the local urban identity and provide life quality for inhabitants. To regulate it, local governments have defined standards for a proper city’s growth through municipal and detailed urban plans. Such instruments identify a set of rules which constructions and buildings must fulfil for a careful and smooth integration within the urban areas. New projects are required to comply with such rules, and designers must adapt and guarantee that their projects fulfil all the local urban requirements. However, the verification process of construction projects is still a manual procedure and often a time-consuming process, with high possibilities for inaccurate measures. Thus, this paper aims to streamline the verification procedure of construction projects’ code compliance to enhance project design efficiency and save designers time. To do so, the Building Information Modelling (BIM) method will be used through the Dynamo programming software. By creating a Dynamo routine to check the building code and urban plan compliance from Brazilian municipalities, specific BIM models will be automatically analysed to detect and evaluate if it is according to local urban legislation. Results have provided a real-time decision support tool, where designers can assess if their buildings are complying with local urban codes at any time of the design stage, making it easy to innovate and integrate innovative design options, as well as to precisely communicate their buildings’ code compliance. Such a method can also support municipality authorities to verify project compliance, reducing assessment and calculation errors, as well as the required time and bureaucracy for project appraisal.

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Section: Legislationmentioning

confidence: 99%

BIM-Based Method for the Verification of Building Code Compliance

Villaschi

Carvalho

Bragança

2022

ASI

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Section: Related Studiesmentioning

confidence: 99%

“…As shown in Table 1, among these reviews, most researchers emphasised their study scope on citizen involvement in the context of digital government services (Acco Tives Leão and Canedo, 2018;Axelsson et al, 2010;Falco and Kleinhans, 2018;Linders, 2011;Purwanto et al, 2020;Simonofski et al, 2017), and only one study investigated citizen involvement in a general/unspecified context of DT (Hassana and Hamari, 2020). However, Hassana and Hamari (2020) focused on gamified civic engagement, and general citizen involvement was not the feature of their study.…”

Section: Citizen Involvement In Dtmentioning

confidence: 99%

“…To generate the synonyms and alternative terms for the major search terms, we firstly conducted a preliminary survey of the existing review studies on (1) citizen involvement in DT and (2) DT. From these review studies (Acco Tives Leão and Canedo, 2018;Bockshecker et al, 2018;Henriette et al, 2015;Reis et al, 2018;Simonofski et al, 2017), we identified a group of synonyms and alternative terms for the major search terms (see the research documentation [1] for this SLR). These selected keywords were most frequently employed in the literature to describe citizen involvement and DT that help identify relevant studies on the topic of interest.…”

Section: Developing Search Strategymentioning

confidence: 99%

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Citizen involvement in digital transformation: a systematic review and a framework

Liu

Zowghi

2022

OIR

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PurposeThe purpose of this paper is to improve the understanding of the factors influencing the success of digital transformation (DT) and problems/challenges in DT as well as the communication methods used to involve citizens, based on a systematic literature review of research articles about citizen involvement in DT published between January 2010 and May 2021.Design/methodology/approachAfter establishing inclusion and exclusion criteria, a systematic review of relevant studies was conducted. Out of a total of 547 articles, 33 met the paper selection criteria.FindingsThe analysis of the included 33 empirical studies reveals that the factors influencing the success of DT can be described as the opposite side from challenges and problems in DT. These factors and challenges/problems all influence DT and they can be grouped into organisational values, management capabilities, organisational infrastructure, and workforce capabilities. The communication methods for citizen involvement in DT include: (1) communication mediated by human, (2) communication mediated by computers, and (3) mixed communication methods.Originality/valueThe study identified specific factors that influence DT supported by citizen involvement, at a more fine-grained level. The findings concerning communication methods extend related studies for citizen involvement by adding town hall meetings and communication methods mediated by computers. Furthermore, this study links the research findings to develop a framework for citizen involvement in DT, assisting in better selecting communication methods to involve citizens for addressing problem areas in DT.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2022-0237

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“…Change management refers to approaches and actions that are necessary for the successful design and implementation of change [17]. To give an example, research on the digitization of governmental processes has shown that a wide array of benefits such as more efficient and higher-quality processes can be achieved through technology implementation but require a thorough identification, understanding and most of all involvement of the stakeholders (e.g., the technology users) [18]. In this context, the literature discusses a number of factors and strategies, for example top management support, participation of affected employees, training to prepare for the new processes, incorporation into the business plan and vision and testing of the planned technology [19,20].…”

Section: Benefits In the Change Management Processmentioning

confidence: 99%

Development of a Change Management Instrument for the Implementation of Technologies

et al. 2018

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The manufacturing industry is increasingly being dominated by information and communication technology, leading to the development of cyber-physical systems. Most existing frameworks on the assessment of such technological advancements see the technology as a solitary system. However, research has shown that other environmental factors like organizational processes or human factors are also affected. Drawing on the sociotechnical systems approach, future technologies could be evaluated using scenarios of digitized work. These scenarios can help classify new technologies and uncover their advantages and constraints in order to provide guidance for the digital development of organizations. We developed an instrument for evaluating scenarios of digitized work on the relevant dimensions ‘technology’, ‘human’ and ‘organization’ and conducted a quantitative study applying this instrument on three different scenarios (N = 24 subject matter experts). Results show that our instrument is capable of measuring technological, human and organizational aspects of technology implementations and detecting differences in the scenarios under investigation. The instrument’s practical value is significant as it enables the user to compare and quantify scenarios and helps companies to decide which technology they should implement.

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Best Practices and Methodologies to Promote the Digitization of Public Services Citizen-Driven: A Systematic Literature Review

Cited by 16 publications

References 36 publications

BIM-Based Method for the Verification of Building Code Compliance

BIM-Based Method for the Verification of Building Code Compliance

Citizen involvement in digital transformation: a systematic review and a framework

Development of a Change Management Instrument for the Implementation of Technologies

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