Benefits of Quality Management Standards in Organizations

Zgirskas, Arūnas; Ruževičius, Juozas; Ruželė, Darius

doi:10.3390/standards1020013

Cited by 7 publications

(6 citation statements)

References 4 publications

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“…The study findings support the fifth hypothesis. These findings align with past studies that indicate that firms utilize conformation to quality requirements as a competition strategy (Ahmed, 2017; Zgirskas et al ., 2021). Conforming to quality requirements and preventing nonconformities help in improving the efficiency and the reasonability of a firm's operational processes.…”

Section: Discussionsupporting

confidence: 91%

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The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy

Alshahrani

Husain

2023

IJQRM

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PurposeThe study seeks to examine the effectiveness of implementing the ISO 9001 quality management system (QMS) on small and medium enterprises (SMEs) performance in Saudi Arabia. It explores ISO 9001 usefulness through the dimensions of continuous improvement, customer satisfaction focus and prevention of nonconformities. The study investigates two dimensions of firm performance's: operational performance and product/service quality.Design/methodology/approachThe study employs a quantitative method. A simple random sampling technique is used to collect study samples. A self-administered questionnaire is employed as the data collection tool. The study was based on 263 samples from SMEs in Saudi Arabia. Statistical analysis was carried out using SPSS/AMOS.FindingsPrevention of nonconformities, customer satisfaction focus and continues improvement had a positive significant correlation with operational performance and product/service quality. Moreover, the ISO 9001 QMS effectiveness construct showed a helpful and important correlation with the performance of the company.Originality/valueThe study offers empirical evidence to clarify ambiguous findings from past studies, as well as expounds knowledge on the effect of ISO 9001 on SMEs' performance through the lenses of operational performance and quality/service quality.

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Section: Discussionsupporting

confidence: 91%

“…Complying with these requirements implies a firm's ability to evaluate and conform to features' standards. Zgirskas et al . (2021) note that conforming to quality requirements functions as a strategy to enhance competitive advantage.…”

Section: Literature Reviewmentioning

confidence: 99%

The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy

Alshahrani

Husain

2023

IJQRM

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“…In short, consumer behaviour does not represent a linear process. In line with this discussion, [64] also emphasised the benefits of quality management and effective communication with customers to attract more consumers in the markets. Regarding the analytical model, three variables were developed based on academic sources representing brand loyalty measurements [65][66][67][68][69][70][71].…”

Section: Consumer Decisions and Brand Loyaltymentioning

confidence: 80%

The Impact of Communicating Sustainability and Ethical Behaviour of the Cosmetic Producers: Evidence from Thailand

Yamaoka

2022

Sustainability

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Purpose—This study aims to demonstrate the antecedent factors of consumers’ cosmetics purchasing behaviour in the emerging market of Thailand from the perspective of sustainability. Specifically, the study aims to quantitatively analyse the impact of three hypothesised antecedents of consumer behaviour: product quality, communicating sustainability, and ethical business behaviour. Methodology—A quantitative methodology is applied in the study, which collects survey data from Thailand. This study focuses on two cosmetic brands in Thailand, a domestic brand and an international brand. The total 800-sample dataset was analysed using Structural Equation Modelling to validate a conceptual model with measurements of three antecedent factors: quality, ethical behaviour, and communication sustainability. Findings—It is found that ‘ethical behaviour of the producers had a non-significant impact for all samples and the ‘domestic brand’, whereas communicating sustainability had a significant impact in all sample cases. The proposed measurement scales present a practical and pioneering tool for assessing consumer responses and behaviour towards cosmetic brands. The set of scales will also help cosmetics marketers to appraise their strategic planning and monitor their progress toward creating and identifying consumer loyalty to cosmetics brands via producers’ ethical behaviour and CSR messaging. Originality—The global market and inter-stakeholder communications have greatly changed the way people perceive, behave towards, and react to business suppliers. The understanding of consumer brand loyalty in the cosmetics industry and the business strategies focused on the impact of communicating sustainability with ethical behaviour remain limited, especially in the context of the emerging market. This research contributes to filling this gap with empirical analyses.

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“…Still, what is natural is that the standard is perceived differently by various stakeholders, i.e., standardization bodies, authorities—primarily market supervision science, customers, and industry [ 7 ]. It is also important to note that the implementation of standards in organizations often remains a delicate topic [ 8 ]. Standardization is both an engine of progress and a potential barrier to it.…”

Section: Introductionmentioning

confidence: 99%

“…The expenses of the production’s standardization process that adapts innovation to production are significant, mainly when an unskilled workforce is used [ 9 ]. However, above all, standards play an essential role in the quality of life and economy in the contemporary globalizing world [ 8 ]. A standard should take the interrelationships between science and practice.…”

Section: Introductionmentioning

confidence: 99%

Construction Products between Testing Laboratory and Market Surveillance: Case study of Cementitious Ceramic Tile Adhesives

Stancu¹,

Dębski²,

Michalak³

2022

Materials

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This article presents the results of the interlaboratory comparison (ILC) study of the following four characteristics of ceramic tile adhesives (CTAs): initial tensile adhesion strength, tensile adhesion strength after heat ageing, tensile adhesion strength after immersion in water, and tensile adhesion strength after freeze–thaw cycles. The results showed that the objective of the ILC was achieved—the z-score analysis carried out following ISO 13528 allowed for classifying all results obtained by 23 laboratories out of 27 as satisfactory. The results of the remaining four laboratories were rated worse. Despite the achieved goal, the ILC notes high heterogeneity of the results in terms of failure patterns, as well as significant differences between the lowest and the highest values of tensile adhesion strength for various measurement conditions. The results of the ILC were discussed in terms of the possibility of including them in the risk analysis conducted by the manufacturer. The results of the ILC are also valuable information for market surveillance authorities, who, in the authors’ opinion, should be more cautious about results on samples taken from the market. The ILC results for CTAs are also a valuable recommendation for a possible revision of EN 12004.

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Benefits of Quality Management Standards in Organizations

Cited by 7 publications

References 4 publications

The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy

The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy

The Impact of Communicating Sustainability and Ethical Behaviour of the Cosmetic Producers: Evidence from Thailand

Construction Products between Testing Laboratory and Market Surveillance: Case study of Cementitious Ceramic Tile Adhesives

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