Behavioral effects of public service motivation among citizens: testing the case of digital co-production

Neumann, Oliver; Schott, Carina

doi:10.1080/10967494.2021.1937413

Cited by 30 publications

(20 citation statements)

References 85 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The focus has been to make public administrations more flexible, modern, efficient, transparent and to better respond to the needs of citizens and public workers (e.g. Neumann and Schott, 2021;Schwarz et al, 2020;Todisco et al, 2021). These digitalization projects to move public administrations towards increased flexibility and adaptability can be framed more explicitly through three key expected results: planning and providing more immediate and easily accessible services to citizens, making public employees' work activities more efficient and designing more flexible and efficient organizational models (Baldwin et al, 2012;Schuppan, 2009;Williamson and Pearce, 2022).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

See 1 more Smart Citation

The bright and dark side of smart working in the public sector: employees' experiences before and during COVID-19

Todisco

Tomo

Canonico

et al. 2023

View full text Add to dashboard Cite

PurposeThe paper aims to understand how the spread of coronavirus disease 2019 (COVID-19) influenced public employees' perception of smart working and how this approach was used during the pandemic. The authors asked about smart working's positive and negative aspects and how these changed during the pandemic.Design/methodology/approachThe authors explored the strengths and weaknesses of smart working before and after COVID-19. The authors interviewed 27 Italian public employees who had experienced smart working before the pandemic. The questions and discussion aimed to broadly explore the strengths and weaknesses of smart working and smart working's impact on working performance, work relationships and work–life balance (WLB).FindingsSmart working had a widespread and positive impact on organizational flexibility. Smart working improved the response and resilience of Italian public organizations to the pandemic. However, some critical factors emerged, such as the right to disconnect and the impact on WLB.Research limitations/implicationsThe authors suggest that the pandemic exposed the need for public administrations to consolidate work flexibility practices, such as smart working, by paying more attention to the impact of these practices on the whole organization and human resources management (HRM) policies and practices.Originality/valueThis study makes an important contribution to the literature on the public sector by discussing the positive and negative aspects of smart working. The study also provides managerial and policy implications of the use of smart working in public administrations.

show abstract

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

The bright and dark side of smart working in the public sector: employees' experiences before and during COVID-19

Todisco

Tomo

Canonico

et al. 2023

View full text Add to dashboard Cite

show abstract

“…We expect this to result in higher organizational commitment and engagement. Furthermore, when civil servants engage in behavior that is beneficial for their own role perception (Neumann & Schott, 2021), it will also boost their performance. Therefore, we expect a positive relationship between role perceptions and performance.…”

Section: Civil Servants' Role Perceptions and Related Conceptsmentioning

confidence: 99%

The bureaucrat, the entrepreneur, and the networker: Developing and validating measurement scales for civil servants’ role perceptions

Meer

Vermeeren

Thiel

et al. 2023

Public Administration Review

View full text Add to dashboard Cite

Civil servants’ work is being affected by an increasing variety of government reforms. As such, the role of civil servants is a major topic of research. Nevertheless, no validated measurement scales exist for how civil servants themselves perceive their own role in a complex and constantly changing environment. We develop and validate measurement scales for civil servants’ role perceptions. Using data from two surveys (N=161 and N=1080), we develop scales for bureaucratic, entrepreneurial, and networking role perceptions. We found that each role perception consists of two idiosyncratic elements. We tested our scales for reliability and validity and found that all three role perceptions related to role ambiguity, commitment, and engagement. Moreover, the entrepreneurial and networking role perceptions correlated with PSM, while the bureaucratic and entrepreneurial role perceptions correlated with performance. We discuss opportunities to systematically study the effects and antecedents of civil servants’ role perceptions as they have practical implications.This article is protected by copyright. All rights reserved.

show abstract

“…The service evaluation phase assesses the service after its delivery in an effort to learn from it or adapt it through possible prospective elements. One of the identified initiatives is the case of the platform "Züri wie neu" ("Zurich as good as new"), which is a derivative of the FixMyStreet open-source platform (Neumann and Schott, 2021). This platform enables citizens to report infrastructure-related issues to the local authorities.…”

Section: The Co-creation Concept and The (Integrated) Public Service ...mentioning

confidence: 99%

Towards a co-creation approach in the European Interoperability Framework

Flores

Müller

Virkar

et al. 2022

View full text Add to dashboard Cite

Purpose The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challenges, how co-creation can be a part of the EIF has not been tackled before (Casiano Flores, et al., 2021). Design/methodology/approach A preferred Reporting Items for systematic reviews and meta-analyses scoping literature review was used to develop the model and identify decisive aspects of co-creation, service users and service providers. Next, a purposive snowball sampling of grey literature comprising primarily of official documentation produced by the European Union was then undertaken to further inform the central argument. Finally, the subsequent validation of the model and derived conclusions was undertaken both internally and externally by peers and experts. Findings Relationships between key sets of actors during co-creation are bi-directional. Furthermore, different sets of actors are, in turn, service providers and service users depending on the service provided and the stage in the public service cycle under consideration. Understanding these bi-directional interrelationships can help improve public services provided by governmental actors through collaboration with users. Originality/value Most public service delivery models see relationships between key stakeholders as unidirectional and one-dimensional. By contrast, this study proposes a shift in paradigm where IPS users are not passive actors and mere consumers of services but instead are key stakeholders actively participating in IPS provision.

show abstract

Behavioral effects of public service motivation among citizens: testing the case of digital co-production

Cited by 30 publications

References 85 publications

The bright and dark side of smart working in the public sector: employees' experiences before and during COVID-19

The bright and dark side of smart working in the public sector: employees' experiences before and during COVID-19

The bureaucrat, the entrepreneur, and the networker: Developing and validating measurement scales for civil servants’ role perceptions

Towards a co-creation approach in the European Interoperability Framework

Contact Info

Product

Resources

About