Based on the Public Quality Perception Satisfaction Evaluation Theory System Research and Yunnan Province Application Practice

Abstract

Survey on public satisfaction of quality work is one of the effective methods for connecting the quality management department with the public. In this paper, the application of techniques and methods of survey on public satisfaction of quality work is studied and explored from the aspects of the design of survey content index system, data collection, and statistical result analysis based on the survey on public satisfaction of quality work in Yunnan Province, so as to provide enlightenment and reference for the relevant research work in the field of quality.