2015
DOI: 10.1590/1413-81232015206.12122014
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Barreras de acceso administrativo a los servicios de salud en población Colombiana, 2013

Abstract: El artículo tiene como propósito caracterizar las principales barreras que sufre la población colombiana al intentar acceder a los servicios de salud. Es un observacional descriptivo exploratorio que emplea técnicas tanto cuantitativas como cualitativas; se basó en los registros de Peticiones, Quejas, Reclamos y Sugerencias que llegaron a la Superintendencia Nacional de Salud de Colombia entre enero-2102 y Junio-2013; además, empleó entrevistas a profundidad a usuarios de los servicios de salud, a funcionarios… Show more

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Cited by 33 publications
(39 citation statements)
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“…Interviews with health managers and health professionals indicate that although the diagnosis of Chagas disease is covered by the health benefits plan, to carry out these tests, health insurance companies must previously authorize the service, which generates dissatisfaction to users by the queues, time consumption, distances to the authorization sites, denials, and systematic delays by health insurers. These results are in agreement with those reported by Hernández et al [ 33 ], who characterized the main administrative barriers faced by the Colombian population when they attempt to gain access to health services. They found the barriers derived from the authorizations, lack of opportunity for specialized medical appointments, surgical procedures, and drug delivery.…”
Section: Discussionsupporting
confidence: 93%
“…Interviews with health managers and health professionals indicate that although the diagnosis of Chagas disease is covered by the health benefits plan, to carry out these tests, health insurance companies must previously authorize the service, which generates dissatisfaction to users by the queues, time consumption, distances to the authorization sites, denials, and systematic delays by health insurers. These results are in agreement with those reported by Hernández et al [ 33 ], who characterized the main administrative barriers faced by the Colombian population when they attempt to gain access to health services. They found the barriers derived from the authorizations, lack of opportunity for specialized medical appointments, surgical procedures, and drug delivery.…”
Section: Discussionsupporting
confidence: 93%
“…Disparities in cancer survival related to the health system can be attributed to barriers and delays in obtaining diagnostic care, associated with more advanced stages at diagnosis. In Colombia, practically all medical procedures require authorization from the insurer, which in many cases lead to substantial diagnostic and treatment delays and - consequently - to more advanced stages in diagnosis and poorer outcomes 38 , 39 . Therefore, many people turn to the out-of-pocket payment of some services to avoid delays, but people with low financial resources have no other avenues for access to timely diagnosis and treatment and are subject to the administrative procedures of their insurers.…”
Section: Discussionmentioning
confidence: 99%
“…Las disparidades en la supervivencia por cáncer relacionadas con el sistema de salud pueden ser atribuidas a barreras y retrasos para obtener la atención para el diagnóstico, lo cual se asocia con estadios más avanzados al momento del diagnóstico. En Colombia, prácticamente todos los procedimientos médicos requieren autorización del asegurador, lo que en muchos casos lleva a retrasos considerables en la confirmación diagnóstica y en el tratamiento y, consecuentemente, a estadios diagnósticos más avanzados y peores resultados finales 38 , 39 . Por esta razón, muchas personas recurren al pago de bolsillo de algunos servicios para evitar retrasos, pero las personas con bajos recursos financieros no tienen otras vías para acceder a diagnóstico y tratamiento oportunos y están sujetos a los procedimientos administrativos de sus aseguradoras.…”
Section: Discussionunclassified
“…Acorde a lo anterior, es importante mencionar el contexto del Sistema General de Seguridad Social en Salud del país. Si bien se han dado cambios importantes en la legislación, todavía se presentan barreras de acceso a los servicios de salud en poblaciones especialmente vulnerables (24), lo cual ha sido demostrado en estudios cualitativos y cuantitativos sobre el tema (34,35), y en algunos específicos con relación a la atención odontológica en otros grupos sociales (36).…”
Section: Discussionunclassified