This research examined the employment contracts and experiences of information technology contractors working on H-1B visas for bodyshopping firms in the United States. Examination of these nontraditional workers allows for the emergence of insights that promote theory development on psychological contracts (PCs). In a qualitative study of 54 Indian contractors, we identified experiences that both contradict and further develop our currently limited understanding of the PC development process. Specifically, we found evidence of underdeveloped contracts, different PC content, missing PC elements, a high frequency of breach, PCs becoming more transactional over time, and the significant role of context in the PC development process. We discuss the implications of our findings related to these nontraditional workers for research on PCs.
research-article2014O' Keywords psychological contracts, qualitative analysis, social exchange, sense-making, attitudesAt its most fundamental level, the employee-employer relationship is defined by the expectations each holds for the other. One of the best conceptual vehicles for describing these expectations is the psychological contract (PC), which reflects beliefs held by employers and employees about their reciprocal obligations and entitlements (Rousseau, 1995). Because the PC reflects the employee's beliefs regarding the employment relationship, it is a primary lens through which employee experiences are filtered, making it central to understanding employee attitudes and behaviors.Research on PCs has progressed at an impressive rate over two decades and a useful set of findings has emerged (Robinson & Brown, 2004;Shore et al., 2004). Coexistent with this progress, however, is an undercurrent of concern regarding "invisible workers" (Shore et al., 2004), those who have been less-often studied in PC research (McLean Parks, Kidder, & Gallagher, 1998;Shore et al., 2004;Turnley & Feldman, 1999). As far back as 1999, Turnley and Feldman cautioned that "a disproportionate share of research in this area has examined the transition of predominantly white, upper-middle-class males graduating from top-tier MBA programs into large, prestigious corporations" (p. 383) and a more recent assessment echoes this concern (Deery, Iverson, & Walsh, 2006). These criticisms suggest that a heightened focus on contingent workers-those who do not have "either an implicit or explicit understanding that employment will be continuous or ongoing" (McLean Parks et al., 1998, p. 701), such as temporary workers, independent contractors, leased workers, and transnational workers-is important, given the diversity of work arrangements in the current global labor market (McLean Parks & Kidder, 1994;McLean Parks et al., 1998).Fortunately, researchers have rallied in response to this criticism and there is an increasing body of knowledge about the employment contracts of contingent workers. Early conceptual frameworks suggested that these contracts would be narrower (i.e., fewer obligations), more tang...