<b>Linguistic Anthropology:Plans and Situated Actions: The Problem of Human‐Machine Communication</b>. <i>Lucy A. Suchman</i>

Hutchins, Edwin

doi:10.1525/aa.1988.90.4.02a00320

Cited by 107 publications

(155 citation statements)

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“…Unfortunately, attributions may also introduce complexity into personalization activities. People are less likely to consciously and methodically plan out a series of actions in many circumstances [80]. Instead, they often intuitively react to situations.…”

Section: Theoretical Underpinnings: Attributionmentioning

confidence: 99%

“…This, in turn, informed their decision of which changes might make their user experiences more accessible and easier via personalization. However, reflective processes also seemed to require more mental effort from participants as they considered the system-wide implications of any potential personalization changes they might make (e.g., [80,82]). Additionally, participants described how they often instinctively interpreted and automatically responded to their interpretation of their circumstances during personalization.…”

Section: Rapid Mental Shifts Can Make Personalization Activities Erro...mentioning

confidence: 99%

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“Creatures of habit”: influential factors to the adoption of computer personalization and accessibility settings

Wood

Griffith

Jordan

et al. 2023

Univ Access Inf Soc

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Purpose: Customizing the accessibility and ease-of-use settings of a computer can improve the overall user experience for people with and without disabilities. However, the adoption of such settings remains poor. This study investigates why various factors may influence people as they personalize and when they choose to integrate those changes into everyday use. Methods: To better understand how these factors may impact people’s personalization process, we conducted a series of interviews involving 15 people with and without disabilities across several months in 2020 when computer usage became required due to the COVID-19 lockdown. We used grounded theory to analyze 49 semi-structured interviews with participants. During these interviews, people reflected upon: past attempts at personalization using built-in accessibility or ease-of-use features of their Operating System (OS) or other assistive technologies (AT), current customization activities using the personalization software, Morphic, and future opportunities for personalization systems and features. Results: We identified several barriers, facilitators, and perpetuating factors that can influence why and when people choose to adopt and integrate their personalization changes. We also outline the overall personalization lifecycle, which illustrates when various factors may impact computer personalization. Conclusion: Personalization activities are complex and easily affected by an ecosystem of influential factors that surround them. When paired with the three design considerations and ten lessons learned from this qualitative study, the overall personalization lifecycle may be useful during the design and development of future personalization systems or features for people with and without disabilities.

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Section: Theoretical Underpinnings: Attributionmentioning

confidence: 99%

Section: Rapid Mental Shifts Can Make Personalization Activities Erro...mentioning

confidence: 99%

“Creatures of habit”: influential factors to the adoption of computer personalization and accessibility settings

Wood

Griffith

Jordan

et al. 2023

Univ Access Inf Soc

View full text Add to dashboard Cite

show abstract

“…Within the information practices literature, information tools are viewed as sociotechnical constructs and are defined as “artefacts for creating, recording, organizing, storing, manipulating, and sharing information” (Nathan, 2012, p. 2256, citing Kling et al, 2005). Information systems, on the other hand, is a broader label for “the complicated array of social and cultural practices and the political and technical infrastructures required for information tools to ‘work’” (Nathan, 2012, p. 2256, citing Bijker, 1995; Latour, 1992; Suchman, 1987). Information practices can emerge from “our interactions with information tools,” by becoming “identifiable, discernable patterns of behavior,” and these tools and practices are “heavily interdependent” (Nathan, 2012, p. 2256).…”

Section: Surveillance As Information Practicementioning

confidence: 99%

Surveillance as information practice

Newell

2023

Asso for Info Science & Tech

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Surveillance, as a concept and social practice, is inextricably linked to information. It is, at its core, about information extraction and analysis conducted for some regulatory purpose. Yet, information science research only sporadically leverages surveillance studies scholarship, and we see a lack of sustained and focused attention to surveillance as an object of research within the domains of information behavior and social informatics. Surveillance, as a range of contextual and culturally based social practices defined by their connections to information seeking and use, should be framed as information practice—as that term is used within information behavior scholarship. Similarly, manifestations of surveillance in society are frequently perfect examples of information and communications technologies situated within everyday social and organizational structures—the very focus of social informatics research. The technological infrastructures and material artifacts of surveillance practice—surveillance technologies—can also be viewed as information tools. Framing surveillance as information practice and conceptualizing surveillance technologies as socially and contextually situated information tools can provide space for new avenues of research within the information sciences, especially within information disciplines that focus their attention on the social aspects of information and information technologies in society.

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“…Braun-Thürmann, 2002). Lucy Suchman (1987Suchman ( , 2007 described new humanmachine configurations and human interaction with intelligent machines in her "Plans and Situated Actions". Karin Knorr-Cetina (1997 proposed the concept of a "sociality with objects" after observing human-object relationships with a perceived mutuality and solidarity.…”

Section: Disciplinary Perspectives: Animacy Attribution As An Object ...mentioning

confidence: 99%

More Than Machines?

Voss¹

2021

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Preface 2400 years ago "The King looked at it in amazement; it was striding quickly looking up and down; undoubtedly it was a man. When the craftsman pushed its cheek it sang in tune; when he clasped its hand it danced in time; it did innumerable tricks, whatever it pleased you to ask. The King thought it really was a man." (Lièzǐ, 列子, ca. 400 B.C.) 1 Today "It's a pile of aluminum and copper wire and software. I don't cheer for my laptop. But people cheer for these [robots]. And of course when it falls, we all feel terrible, 'Uh, it got hurt.' But at the end of the day … It's just a machine." (Gill Pratt, then program manager of the US Defense Advanced Research Projects Agency (DARPA), discussing robots competing at the DARPA Robotics Challenge, 2015) 2 "I know it's a machine. [But] there was just something about it. It was more reliable than the other ones. … I just had some connection to it." (US Air Force Colonel Stephen Jones describing a RQ-1 Predator remotely piloted aircraft) 3 1 Cited in Richey, 2012, p. 194. 2 Cited in Guizzo & Ackerman, 2015. 3 Cited in Pawlyk, 2019. 4 https://twitter.com/annahenschel/status/1197561427994828800 (accessed 2019-12-02). 5 https://twitter.com/ryandroyd/status/1103782256638812161 (accessed 2019-03-08). " 1 http://www.amazonrobotics.com (accessed 2019-10-25). 2 http://www.irobot.com/roomba (accessed 2019-10-25). 3 https://www.universal-robots.com/products (accessed 2019-10-25). 4 https://www.kuka.com/en-de/products/robot-systems/industrial-robots/lbr-iiwa (accessed 2019-10-25). 5 https://www.rethinkrobotics.com/sawyer (accessed 2019-10-25). 6 Chapter 2, Section 2.2, will explain why this book uses the term "animacy" and not, for example "aliveness", "agency" or "intentionality". 7 Sometimes called "zoomorphic robots". 8 European Robotics Platform (http://www.robotics-platform.eu). 9 "The Partnership for Robotics in Europe" (https://www.eu-robotics.net/sparc). 1 https://www.softbankrobotics.com/emea/en/nao (accessed 2019-12-21). 11 https://www.hansonrobotics.com/sophia (accessed 2019-11-19). 12 https://eng.irl.sys.es.osaka-u.ac.jp/robot (accessed 2019-11-19). 13 E.g.

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Linguistic Anthropology:Plans and Situated Actions: The Problem of Human‐Machine Communication. Lucy A. Suchman

Cited by 107 publications

References 0 publications

“Creatures of habit”: influential factors to the adoption of computer personalization and accessibility settings

“Creatures of habit”: influential factors to the adoption of computer personalization and accessibility settings

Surveillance as information practice

More Than Machines?

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