“Creatures of habit”: influential factors to the adoption of computer personalization and accessibility settings

Abstract

Purpose: Customizing the accessibility and ease-of-use settings of a computer can improve the overall user experience for people with and without disabilities. However, the adoption of such settings remains poor. This study investigates why various factors may influence people as they personalize and when they choose to integrate those changes into everyday use. Methods: To better understand how these factors may impact people’s personalization process, we conducted a series of interviews involving 15 people with and without disabilities across several months in 2020 when computer usage became required due to the COVID-19 lockdown. We used grounded theory to analyze 49 semi-structured interviews with participants. During these interviews, people reflected upon: past attempts at personalization using built-in accessibility or ease-of-use features of their Operating System (OS) or other assistive technologies (AT), current customization activities using the personalization software, Morphic, and future opportunities for personalization systems and features. Results: We identified several barriers, facilitators, and perpetuating factors that can influence why and when people choose to adopt and integrate their personalization changes. We also outline the overall personalization lifecycle, which illustrates when various factors may impact computer personalization. Conclusion: Personalization activities are complex and easily affected by an ecosystem of influential factors that surround them. When paired with the three design considerations and ten lessons learned from this qualitative study, the overall personalization lifecycle may be useful during the design and development of future personalization systems or features for people with and without disabilities.

Usability and Preliminary Efficacy of an Artificial Intelligence–Driven Platform Supporting Dietary Management in Diabetes: Mixed Methods Study

“…The diabetes experts recommended that visual impairments, ethnicity, and socioeconomic status should be considered when designing digital applications for patients with diabetes. Future applications should design readability and accessibility features that can be tailored to individual preferences, thereby increasing overall user experience [ 35 ].…”

Examining the impacts of e service quality on social shopping intention: A developing country perspective

“…It requires personal attention, personal notes of thanks, and the response to messages to consumer inquiries and comments (Yang, Peterson, and Huang, 2001). Personalizing any technology, i.e., social media, makes it more accessible, easier to use, and useful for users (Treiblmaier and Pollach, 2007;Wood et al, 2023). As a result, the following hypotheses are proposed:…”