Avaliação da qualidade da atenção primária à saúde segundo o nível de satisfação dos idosos

Andrade, Luiza Amélia Freitas de; Salazar, Pedro Eugénio López; Leopoldino, Kleidson Daniel Medeiros; Montenegro, Carolina Barbosa

doi:10.1590/1983-1447.2019.20180389

Cited by 11 publications

(8 citation statements)

References 15 publications

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“…A study undertaken with older users of PHC services in João Pessoa (Paraíba) identified as aspects of dissatisfaction of older adults with PHC services, the speed and completion of scheduling appointments, lack of comfort in the facilities of the unit, the commitment of the healthcare team to solving their problems and the team's knowledge about their health problems and needs, findings that corroborate those of this study 31 .…”

Section: Discussionsupporting

confidence: 77%

Satisfaction of octogenarians with Primary Health Care services

Garcia

Nardelli

Oliveira

et al. 2020

Rev. bras. geriatr. gerontol.

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Objective: To evaluate the satisfaction of octogenarians with Primary Health Care services. Method: a descriptive study, with a quantitative approach, was carried out with 30 older users of the Family Health Strategy, selected by a non-probabilistic sample. Data were collected at home, using the following questionnaires: the mini-mental state exam, a questionnaire on sociodemographic factors, health conditions and access to services, and a questionnaire on satisfaction with Primary Health Care. Data were analyzed using descriptive statistics. Results: The satisfaction analysis showed that the elderly octogenarians are satisfied in terms of care ( X ´ = 6,0 ; ± 1,5) and the interest that community agents demonstrate in them ( X ´ = 5,9 ; ± 1,6) and the availability of nurses for their treatment ( X ´ = 5,9 ; ± 1,1). Aspects related to the waiting time for nurses ( X ´ = 4,6 ; ± 1,6) and doctors ( X ´ = 4,9 ; ± 1,6), facilities for the disabled ( X ´ = 4,6 ; ± 1,4) and the perception that the unit is close to a perfect health unit ( X ´ = 4,6 ; ± 1,8). Conclusion: The services were positively evaluated, reflecting the importance of considering the perspective of octogenarian users in the planning of healthcare actions, since the evaluation of the quality of these services can lead to changes and guide actions in a way that is coherent with the lives of users, increasing their effectiveness, especially regarding actions aimed at the octogenarian population.

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Section: Discussionsupporting

confidence: 77%

Satisfaction of octogenarians with Primary Health Care services

Garcia

Nardelli

Oliveira

et al. 2020

Rev. bras. geriatr. gerontol.

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“…Due to the nature of medical services, the healthcare industry has a high degree of contact with the patient; researching the factors that affect patient satisfaction plays an important role in the growth of healthcare and in the performance of healthcare providers [ 11 , 12 ]. The findings of such studies are progressively being used by healthcare professionals and regulators to identify and address issues and improve the quality of care [ 13 ].…”

Section: Introductionmentioning

confidence: 99%

“…Refugees typically find it challenging to access dental services due to language and transport difficulties as well as cost, waiting lists and concerns about the quality of care provided [ 15 ]. The opinion of the users of healthcare services, as well as the evaluation of their satisfaction, are powerful tools that can lead to service improvement and, as a result, connect better the needs of users to the health services they are offered, guiding service provision and clinical management [ 12 ]. There is a lack of national refugee studies and no other known works in literature that have evaluated the quality of healthcare services provided to refugees in relation to the level of user satisfaction: there is thus a need to fill an information gap that could be useful for the improvement of the quality of services offered to this underprivileged population.…”

Section: Introductionmentioning

confidence: 99%

Satisfaction with healthcare services among refugees in Zaatari camp in Jordan

Salim

Meyad

Satterthwaite

et al. 2021

BMC Health Serv Res

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Background Feedback on satisfaction regarding healthcare services is vital for continuous improvement of the service delivery process and outcome. Aims and methods The objective of this study was to assess the satisfaction of refugees with the medical and dental services in Zaatari camp, under 3 domains with 20 key indicators (human and physical health resources, interaction and reactivity, and administration) using a self-administered questionnaire. Results Of the 500 participants, the satisfaction rate was 72.5%. Young participants and participants with a shorter stay in the camp showed higher overall satisfaction rates (P ≤ 0.01). Within the domains, ‘interaction and reactivity’ achieved the highest satisfaction score, whereas ‘administration efficiency’ was ranked the lowest. As for elements within the domains, the most acceptable were the sufficient number of staff and the working hours, availability of radiological services and proper care for children, reasonable waiting time and asking for medical history in every visit. Whereas difficulty to access healthcare services, difficulty to be referred to hospitals, lack of follow up and lack of dental services were the least acceptable. Conclusion In conclusion, whereas refugees were generally satisfied with the provided services, this study indicates that there are areas for further service improvement. This study highlights a significant gaps in healthcare services which if not addressed have the potential to amplify oral/medical health problems.

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“…Corroborando este hallazgo, el estudio E10 presenta una APS reactiva, fragmentada y que no es capaz de atender eficazmente la complejidad de las necesidades de salud de las personas mayores en la comunidad (21) . Además, las personas mayores consideran de baja calidad los servicios prestados en la APS, y sus expectativas sobre los atributos del servicio suelen ser superiores a sus percepciones, según el estudio E7 (18) .…”

Section: Enfermería Globalunclassified

Qualidade da atenção à saúde do idoso atenção primária: uma revisão integrativa

Aguiar

Silva

2022

Enf Global

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Objective: To investigate, through an integrative literature review, the quality of health care for the elderly in primary care. Material and Methods: Integrative literature review conducted in MEDLINE/PubMed, SciELO, LILACS and BDENF databases between April and May 2020, which generated 780 references. After removal of the duplicates and use of inclusion and exclusion criteria, the final sample consisted of 15 articles. Results: The quality of health care for the elderly in primary care was associated with potential and weaknesses that involved the availability and training of human resources, adoption of evaluation protocols, monitoring and follow-up, supply of inputs and structural variables linked to infrastructure and intersectoral support network. The effectiveness of actions to the elderly in primary care was related to the implementation of the Family Health Strategy, combined with the active action of the community health agent in the territory and the participation of the elderly in the decisions. Conclusion: Strengthening the health care of the elderly in primary care involves short, medium and long-term efforts related to education, human and material resources management, networking, and the formation of ties with the territory and the elderly person. Objetivo: Investigar, a través de una revisión integradora de la literatura, la calidad de la atención en salud del adulto mayor en atención primaria.Materiales y Métodos: Revisión bibliográfica integradora realizada en las bases de datos MEDLINE / PubMed, SciELO, LILACS y BDENF entre abril y mayo de 2020, que generó 780 referencias. Después de eliminar los duplicados y utilizar los criterios de inclusión y exclusión, la muestra final fue de 15 artículos.Resultados: La calidad de la atención en salud del adulto mayor en atención primaria se asoció con fortalezas y debilidades que involucraron la disponibilidad y formación de recursos humanos, adopción de protocolos de evaluación, seguimiento y seguimiento, suministro de insumos y variables estructurales vinculadas a la infraestructura y red de apoyo intersectorial. La efectividad de las acciones para el adulto mayor en atención primaria estuvo relacionada con la implementación de la Estrategia Salud de la Familia, combinada con el desempeño activo del agente comunitario de salud en el territorio y la participación del adulto mayor en las decisiones.Conclusión: El fortalecimiento de la atención a la salud del anciano en la atención primaria implica esfuerzos a corto, mediano y largo plazo relacionados con la educación, la gestión de los recursos humanos y materiales, el trabajo en red y la formación de vínculos con el territorio y el anciano. Objetivo: Investigar, por meio de uma revisão integrativa da literatura, a qualidade da atenção à saúde do idoso na atenção primária. Materiais e Métodos: Revisão integrativa da literatura realizada nas bases de dados MEDLINE/PubMed, SciELO, LILACS e BDENF entre os meses de abril e maio de 2020, as quais geraram 780 referências. Após remoção das duplicatas e emprego dos critérios de inclusão e exclusão a amostra final foi composta por 15 artigos. Resultados: A qualidade da atenção à saúde do idoso na atenção primária esteve associada a potencialidades e fragilidades que envolveram a disponibilidade e treinamento dos recursos humanos, adoção de protocolos de avaliação, acompanhamento e monitoramento, oferta de insumos e variáveis estruturais ligadas à infraestrutura e à rede de apoio intersetorial. A efetividade das ações à pessoa idosa na atenção primária esteve relacionada à implantação da Estratégia Saúde da Família, conjugada com a atuação ativa do agente comunitário de saúde no território e a participação do idoso nas decisões. Conclusão: Fortalecer a atenção à saúde do idoso na atenção primária envolve esforços a curto, médio e longo prazo relacionados à educação, gestão de recursos humanos e materiais, atuação em rede e a formação de vínculo com o território e a pessoa idosa.

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Avaliação da qualidade da atenção primária à saúde segundo o nível de satisfação dos idosos

Cited by 11 publications

References 15 publications

Satisfaction of octogenarians with Primary Health Care services

Satisfaction of octogenarians with Primary Health Care services

Satisfaction with healthcare services among refugees in Zaatari camp in Jordan

Qualidade da atenção à saúde do idoso atenção primária: uma revisão integrativa

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