Avaliação da colaboração logística entre uma distribuidora e seus fornecedores

Vieira, José Geraldo Vidal; Coutinho, Danielle Pires

doi:10.18407/issn.1983-9952.2008.v1.n1.p53-68

Cited by 5 publications

(4 citation statements)

References 19 publications

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“…Our theoretical background was based on studies that describe logistics performance indicators and sustainable practices in freight transport (Castro, 2013;Prajogo et al, 2012;Guimaraes et al, 2014;Brito et al, 2008;Vieira and Coutinho, 2008). Other studies were also relevant due to their focus on urban freight transport (Castro and Kuse, 2005;Portugal et al 20011;Lindholm, 2013;Lindholm and Behrends, 2012).…”

Section: Methodsmentioning

confidence: 99%

“…Regarding external indicators, they assessed the partner's performance in relation to OTIF, reliability, and delivery return. Expanding the horizons of planning towards a supply chain perspective, Vieira & Coutinho (2008) analysed a set of logistics performance indicators established between a pharmaceutical distributor and its suppliers. They stressed the relevance of the overall logistics efficiency of the supply chain and showed that on-time delivery and collection services and constant information exchange are essential for good logistics planning.…”

Section: Literature Reviewmentioning

confidence: 99%

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Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

et al. 2015

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Article Info AbstractKeywords: road freight transportation, logistical performance indicator, non-parametric tests, sustainable practices, urban freight transportation This paper aims to assess the logistics services provided by carriers in the São Paulo Metropolitan Area (SPMA) considering two perspectives: the efficiency of the operations and the adoption of sustainable measures. A survey was applied to the 15 main shippers working with the selected carrier in order to assess logistics performance indicators (on-time-in-full, relationship, lead time, service quality, etc.) as well as sustainability demands (disposal of oil, post-use tires, spare parts, etc.). A second survey was applied to 21 other shippers that hire similar services provided by other carriers in the SPMA. The results indicate that a good relationship between shippers and carriers positively impacts the evaluation of the carriers. Approximately 64% of the informants claim that gas emissions followed by disposal of lubricant, tires and spare parts are the major unsustainable practices to be avoided. This study makes two contributions: to show the most relevant sustainable and logistics aspects that carriers must consider for their services from the viewpoint of shippers and to analyse the influence of the relationship between the companies on the performance indicators.

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Section: Methodsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

et al. 2015

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“…The level of service therefore affects logistics costs (Melo, Moreira & Alencar, 2010). Therefore, Vieira & Coutinho (2008) consider that logistics activities need to be challenged to integrate their key activities to reduce their costs, because only in this way would the maintenance of the desired service levels by customers and their customers be largely guaranteed. may be offered by suppliers.…”

Section: Extrinsic Service Level Relationshipsmentioning

confidence: 99%

“…Therefore, it is necessary to know what is missing to increase the service levels of these ports, motivation for this study. Therefore, in the case of this region, the focus of logistic studies must be changed, as recommended by Porto et al (2017) and Vieira and Coutinho (2008). Rather than focusing only on traditional dimensions and variables such as efficiency and economic and cost savings, behavioral factors are also privileged, so that the logistics reality and service levels are more appropriately portrayed.…”

Section: Introductionmentioning

confidence: 99%

Analysis of the Service Level of the Manaus Moderna Port: The Perception of the Amazon Vessel Commanders

Nascimento-e-Silva¹,

Ferreira²,

Martins³

et al. 2019

IJAERS

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The services that river vessels have provided to Amazonian communities, from the most remote to the great metropolises, are so essential that it is likely that without them the very livelihoods and survival of the peoples of the region would be compromised. Because of their importance, these vessels have become true regional institutions, so it is essential to know their level of service, which corresponds to the satisfaction that their users have in relation to the services available to them. As satisfaction is also due to the services provided by the ports where they dock, it is necessary to investigate the service levels of these ports. This study aimed to evaluate if the service level of the Manaus Moderna port is in accordance with the expectations of the vessels that dock there, according to their commanders. It used the survey method, using a semi-structured interview script focused on evaluating existing services and identifying missing services to test the hypothesis that the services offered are in line with what is expected of them; Data processing was based on simple frequencies and percentages, presented in contingency tables, whose interpretation was centered on the degree of satisfaction of the respondents (port service level) and the clients of the vessels (vessel service level). The results showed that a) only the services provided by the on-site police station cause satisfaction, b) there are numerous infrastructural services that are not available and that are necessary for vessels to operate with the minimum adequacy and c) customer satisfaction of vessels. it concerns only passenger ordering and transport services. The conclusion shows that the level of service offered by the port of Manaus Moderna to the vessels that dock there is below what is expected, according to the perception of its commanders.

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Um estudo exploratório sobre colaboração logística em um grande varejo supermercadista

Vieira

Yoshizaki²,

Lustosa

2010

Prod.

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ResumoEsta pesquisa tem por objetivo discutir os elementos de colaboração logística importantes para a construção de um melhor relacionamento entre o varejista e seus fornecedores. Esses elementos foram identificados a partir da literatura e observados em um estudo de caso em uma grande rede de varejo supermercadista. As teorias relacionadas à pesquisa são referentes à natureza da colaboração, ao desempenho logístico e à economia dos custos de transação. Dentre os elementos usualmente mais citados para o processo de colaboração, como confiança, reciprocidade, compartilhamento de informações, interação entre as áreas funcionais, objetivos e metas conjuntas, e integração interpessoal, os resultados sugerem que este último elemento é o mais importante no processo de colaboração logística. Palavras-chave IntroduçãoObserva-se em uma cadeia de suprimentos que o processo de aquisição de insumos para a fabricação do produto até a sua entrega ao consumidor final é acompanhado, em vários momentos, de problemas no relacionamento entre os elos, muitas vezes provocados por falhas gerenciais de um dos agentes envolvidos (PIGATTO, 2005). Tais fatos têm contribuído para a ineficiência do desempenho logístico, como entregas em atraso, entregas incompletas, entregas com erro de pedidos ou em notas fiscais (VIEIRA; COUTINHO, 2008).Nesse cenário, destacam-se as grandes redes de supermercados e seus fornecedores que, juntos, estudam novos modelos de parcerias ou acordos colaborativos, buscando, assim, melhorar o desempenho das firmas nas operações logísticas e, consequentemente, reduzir custos (ANDERSON; NARUS, 1990;VIEIRA;DIAS, 2007). O estudo do relacionamento entre as grandes redes supermercadistas e seus fornecedores serve de exemplo para as redes de médio e pequeno porte, pois se refere a transações volumosas, frequentes, complexas (devido às diferentes origens e destinos das entregas em várias partes do território nacional) e conflituosas (devido ao poder de barganha dos grandes parceiros).Assim, esta pesquisa tem por objetivo discutir, em um contexto real, os elementos de colaboração logística importantes para a construção de acordos colaborativos entre parceiros: particularmente, entre uma grande empresa varejista e seus principais fornecedores. Tal discussão será apresentada por meio de depoimentos e análises de entrevistas de um estudo de caso.Os estudos existentes acerca de colaboração em logística entre o varejo supermercadista e seus fornecedores são pouco explorados na literatura nacional, na qual se observam apenas dois dos temas tratados neste artigo (colaboração, desempenho logístico e custos de transação) (VIEIRA, 2006). A literatura internacional é mais rica no tema. Recentemente, Whipple e Russell (2007) analisaram diferentes visões dos relacionamentos colaborativos, quanto à transação, evento e processo. Sandberg Produção, v. 20, n.

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Avaliação da colaboração logística entre uma distribuidora e seus fornecedores

Cited by 5 publications

References 19 publications

Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

Analysis of the Service Level of the Manaus Moderna Port: The Perception of the Amazon Vessel Commanders

Um estudo exploratório sobre colaboração logística em um grande varejo supermercadista

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