Automated Telephone Reminders in Tuberculosis Care

Tanke, Elizabeth Decker; Leirer, Von O.

doi:10.1097/00005650-199404000-00006

Cited by 55 publications

(59 citation statements)

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“…Appointment rates for 2,008 tuberculosis care patients in public clinics increased from 52% to 62% ( p < .01; Tanke & Leirer, 1994). In another study (Tanke et al, 1997) of 701 patients, tuberculin skin test return failures were reduced from 14% to 7% ( p < .05).…”

Section: Study Areasmentioning

confidence: 95%

“…In seven studies (Dini, Linkins, & Chaney, 1995;Leirer, Morrow, Tanke, & Pariante, 1991;Lieu, Capra, Makol, Black, & Shinefield, 1998;Linkins, Dini, Watson, & Patriarca, 1994;Stehr-Green, Dini, Lindgren, & Patriarca, 1993;Tanke & Leirer, 1994;Tanke, Martinez, & Leirer, 1997), it has been investigated whether automated reminder calls can be successful in increasing appointments and treatment compliance.…”

Section: Study Areasmentioning

confidence: 99%

“…Increased treatment compliance was obtained by using IVR reminder calls in three studies (Leirer et al, 1991;Tanke & Leirer, 1994;Tanke et al, 1997). Appointment rates for 2,008 tuberculosis care patients in public clinics increased from 52% to 62% ( p < .01; Tanke & Leirer, 1994).…”

Section: Study Areasmentioning

confidence: 99%

“…Most of the studies did not report how many speakers were used, but in 15 articles (Baer et al, 1995;Bardone et al, 2000;Havice, 1989Havice, , 1990bHavice & Banks, 1991;Leirer et al, 1991;Meneghini et al, 1998;Piette & Mah, 1997;Schneider et al, 1995;StehrGreen et al, 1993;Tanke & Leirer, 1994;Tanke et al, 1997;Troutman et al, 1990), a single voice was used.…”

Section: Additional Areas For Researchmentioning

confidence: 99%

“…Various voice types were used: (1) alternating male and female voices (Baer et al, 1995), reportedly to maintain the subjects' interest, (2) a synthetic voice (Meneghini et al, 1998), and (3) multiple female voices speaking in different languages (Tanke & Leirer, 1994).…”

Section: Additional Areas For Researchmentioning

confidence: 99%

See 4 more Smart Citations

Interactive voice response: Review of studies 1989–2000

Corkrey

Parkinson

2002

Behavior Research Methods, Instruments, & Computers

130

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A systematicreview of the use of interactive voice response (IVR) was conducted. IVR is a telephone interviewing technique in which the human speaker is replaced by a high-quality recorded interactive script to which the respondent provides answers by pressing the keys of a touch telephone (touchphone). IVR has numerous advantages, including economy, autonomy, confidentiality, access to certain population groups, improved data quality, standardized interviewing, multilingual interfaces, and detailed longitudinal assessments. Despite this, there have been few applications of IVR. Previous studies have been in the areas of information services, reminder calls, monitoring, assessment, experimentation, interventions, and surveys. Areas that have received little attention have been the systematic evaluation of voice, multilingual interfaces, touchphone prevalence, survey response rates, use by the elderly, and acceptability.

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Section: Study Areasmentioning

confidence: 95%

Section: Study Areasmentioning

confidence: 99%

Section: Study Areasmentioning

confidence: 99%

Section: Additional Areas For Researchmentioning

confidence: 99%

Section: Additional Areas For Researchmentioning

confidence: 99%

See 3 more Smart Citations

Interactive voice response: Review of studies 1989–2000

Corkrey

Parkinson

2002

Behavior Research Methods, Instruments, & Computers

130

View full text Add to dashboard Cite

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Reminder systems and late patient tracers in the diagnosis and management of tuberculosis

Abba

Alejandria

et al. 2008

Cochrane Database of Systematic Reviews

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Reminder systems to improve patient adherence to tuberculosis clinic appointments for diagnosis and treatment

Liu

Abba

Alejandria

et al. 2014

Cochrane Database of Systematic Reviews

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BackgroundPeople with active tuberculosis (TB) require six months of treatment. Some people find it difficult to complete treatment, and there are several approaches to help ensure completion. One such system relies on reminders, where the health system prompts patients to attend for appointments on time, or re-engages people who have missed or defaulted on a scheduled appointment.ObjectivesTo assess the effects of reminder systems on improving attendance at TB diagnosis, prophylaxis, and treatment clinic appointments, and their effects on TB treatment outcomes.Search methodsWe searched the Cochrane Infectious Diseases Group Specialized Register, Cochrane Effective Practice andOrganization of Care Group Specialized Register, CENTRAL,MEDLINE, EMBASE, LILACS, CINAHL, SCI-EXPANDED, SSCI, m RCT, and the Indian Journal of Tuberculosis without language restriction up to 29 August 2014. We also checked reference lists and contacted researchers working in the field.Selection criteriaRandomized controlled trials (RCTs), including cluster RCTs and quasi-RCTs, and controlled before-and-after studies comparing reminder systems with no reminders or an alternative reminder system for people with scheduled appointments for TB diagnosis, prophylaxis, or treatment.Data collection and analysisTwo review authors independently extracted data and assessed the risk of bias in the included trials. We compared the effects of interventions by using risk ratios (RR) and presented RRs with 95% confidence intervals (CIs). Also we assessed the quality of evidence using the GRADE approach.Main resultsNine trials, including 4654 participants, met our inclusion criteria. Five trials evaluated appointment reminders for people on treatment for active TB, two for people on prophylaxis for latent TB, and four for people undergoing TB screening using skin tests.We classified the interventions into 'pre-appointment' reminders (telephone calls or letters prior to a scheduled appointment) or'default' reminders (telephone calls, letters, or home visits to people who had missed an appointment).For people being treated for active TB, clinic attendance and TB treatment completion were higher in people receiving pre-appointment reminder phone-calls (clinic attendance: 66% versus 50%; RR 1.32, 95% CI 1.10 to 1.59, one trial (USA), 615 participants, low quality evidence; TB treatment completion: 100% versus 88%; RR 1.14, 95% CI 1.02 to 1.27, one trial (Thailand), 92 participants, low quality evidence). Clinic attendance and TB treatment completion were also higher with default reminders (letters or home visits) (clinic attendance: 52% versus 10%; RR 5.04, 95% CI 1.61 to 15.78, one trial (India), 52 participants, low quality evidence; treatment completion: RR 1.17, 95% CI 1.11 to 1.24, two trials (Iraq and India), 680 participants, moderate quality evidence).For people on TB prophylaxis, clinic attendance was higher with a policy of pre-appointment phone-calls (63% versus 48%; RR 1.30, 95% CI 1.07 to 1.59, one trial (USA), 536 participants); and attendance at ...

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Automated Telephone Reminders in Tuberculosis Care

Cited by 55 publications

References 0 publications

Interactive voice response: Review of studies 1989–2000

Interactive voice response: Review of studies 1989–2000

Reminder systems and late patient tracers in the diagnosis and management of tuberculosis

Reminder systems to improve patient adherence to tuberculosis clinic appointments for diagnosis and treatment

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