Adoption and use of novel technology by the institutionalized 'oldest old' (80+) is understudied. This population is the fastest growing demographic group in developed countries, providing design opportunities and challenges for HCI. Since the recruitment of oldest old people is challenging, research tends to focus on older adults (65+) and their use of and attitudes towards existing communication technologies, or on their caregivers and social ties. Our study deployed a novel communication appliance among five frail oldest old people living in a long-term care facility, which included field observations and usability and accessibility tests. Our findings suggest factors that facilitate and hinder the adoption of communication technologies, such as social, attitudinal, digital literacy, physical, and usability. We also discuss issues that arise in studying technology adoption by the oldest old, including usability and accessibility testing, and suggest solutions that may be helpful to HCI researchers working with this population. Figure 1: The InTouch interface, showing the four message options: video, picture, audio and 'wave'.
HCI for the Elderly CHI 2015, Crossings, Seoul, Korea
RESEARCH QUESTIONSWe contribute to the aforementioned literature by examining how an understudied population (oldest old people living in an institutionalized setting) adopts and uses a novel communication technology. This study expands upon prior work [3], which included interviews about general communication patterns of older adults living in a variety of sites, two probes introducing early prototype communication appliances, and the use of a first version of InTouch by a female older adult living in a retirement residence.In this paper, we report on our new deployment of InTouch with five oldest old individuals living in a long-term care facility. This study is guided by the following research questions:RQ1 What facilitates the adoption of a communication appliance among institutionalized oldest old people? Figure 2: A participant using InTouch.HCI for the Elderly CHI 2015, Crossings, Seoul, Korea