Attributes of Shopping Mall Image, Customer Satisfaction and Mall Patronage for Selected Shopping Malls in Southern Gauteng, South Africa

Dubihlela, Dorah

doi:10.22610/jebs.v6i8.528

Cited by 25 publications

(18 citation statements)

References 35 publications

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“…Among the top priorities of every mall establishment are safety and security both for retailers and visitors. Anything from maintenance failures to accidents and emergencies can negatively affect visitor satisfaction, which in turn results in a drop-in sales (Dubihlela, 2014). Another factor that complicates mall intractability is parking.…”

Section: Shopping Malls As a Tourism Product In Malaysiamentioning

confidence: 99%

The determination of shopping satisfaction of tourists visiting One Utama shopping mall

Ahmad¹,

Yajid²,

Khatibi³

2019

10.5267/j.msl

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Shopping malls are one of the tourism industry's most attractive and dynamic generators of profit. This study focuses on One Utama Shopping Mall, one of the largest and most well-known shopping centres in Malaysia. The research objective is to determine the level of visitor satisfaction at One Utama and understand how it contributes to the mall's growth and retention of clientele. Data are collected by way of stratified random sampling and analysed using SPSS 20.0 software. Results demonstrate a significant relationship between all independent variables related to visitor satisfaction: entertainment activities, management services, and shopping centre design. Moreover, push and pull factors are accounted for in determining motivations for visiting the mall. The conclusions of this study are particularly useful for shopping centre owners and stakeholders looking to promote revenue and growth.

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Section: Shopping Malls As a Tourism Product In Malaysiamentioning

confidence: 99%

The determination of shopping satisfaction of tourists visiting One Utama shopping mall

Ahmad¹,

Yajid²,

Khatibi³

2019

10.5267/j.msl

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“…Makgopa (2016) studied South African shoppers and found that consumers desired comfortable shopping experiences, socialization and entertainment in the shopping malls. A similar study in Southern Africa by Dubihlela and Dubihlela (2014) identified various features in shopping malls, such as merchandizers, accessibility, service, amenities, ambiance, entertainment and security as important in attracting shoppers to a mall.…”

Section: Literature Reviewmentioning

confidence: 84%

Determinants of Shopping Mall Attractiveness: the Case of Shopping Malls in Nairobi, Kenya

Kiriri¹

2019

Eur. j. econ. bus. stud.

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In the recent past there has been massive growth of shopping malls in Africa. As a result, in some countries like Kenya, shopping malls have to fight to ensure they attract shoppers to the mall and as a result maintain the image and the current tenants while attracting new quality tenants. This study focused on identifying and validating a tool to measure the determinants of shopping mall attractiveness. Data was collected from residents of Nairobi City in Kenya. A total of 303 respondents participated in the study. Initially a tool with 38 items was developed from the literature and after subjecting it to a factor analysis, validity and reliability tests a 17 item scale was achieved. Confirmatory factor analysis (CFA) and structural equation modelling (SEM) were used in the determination of shopping mall attractiveness dimensions. From the analysis of data, five key determinants of shopping mall attractiveness were identified. These included: design and aesthetics; service options; convenience and safety; service employees; and, utilitarian value. Amongst the five dimensions, convenience and safety was identified as the most important in influencing shopping mall attractiveness.

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“…These indicators include thermal comfort, visual comfort, acoustical comfort, and indoor air quality. The indoor environment of the shopping mall is essential to ensure that users have a satisfactory experience, and are willing to stay and return to the mall [3,34,36]. Within the indoor environment, the thermal comfort factor indicates the mall users' level of satisfaction with the thermal environment.…”

Section: Building Performancementioning

confidence: 99%

“…Shopping malls are enclosed structures, which are climate-controlled, artificially and naturally lighted, and contain retail stores on both, or one side of a walkway [2]. Modern shopping malls are becoming more dynamic, diverging from conventional shopping centers to aesthetically appealing and unique facilities that satisfy modern consumers [3]. They include diverse func-tions, including entertainment and food facilities to enhance the user experience [4].…”

Section: Introductionmentioning

confidence: 99%

Post-Occupancy Evaluation of a University Shopping Mall Facility

Ahmed

Hassanain

2020

Architecture, Civil Engineering, Environment

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Post-occupancy evaluation (POE) is a performance assessment methodology, which can be applied to determine the level of user satisfaction with any given facility. Since university shopping malls could have an impact on the students' academic experience and well-being, it is of paramount significance that university shopping mall facilities are designed and operated to the highest standards. The Extensive literature review highlighted the lack of POE studies for assessing the quality of shopping mall facilities. This study aims at addressing this gap, by presenting the findings of an investigative POE of a university shopping mall facility. The Literature review was conducted pertaining to the technical and functional performance requirements of shopping malls. Twenty-nine performance indicators were identified for shopping mall facilities. These were grouped under five categories, namely building performance, safety and security, proximity and accessibility, space planning and layout, and mall services. A questionnaire survey was developed based on the identified performance indicators. The survey was administered to obtain the students' feedback on the university shopping mall facility. In addition, a walkthrough tour of the mall facility was performed to identify issues, which can be immediately recognized. Finally, a plan of action was developed to improve the performance of the shopping mall facility. The study is beneficial to planners, architects and facilities managers of such facilities.

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Attributes of Shopping Mall Image, Customer Satisfaction and Mall Patronage for Selected Shopping Malls in Southern Gauteng, South Africa

Cited by 25 publications

References 35 publications

The determination of shopping satisfaction of tourists visiting One Utama shopping mall

The determination of shopping satisfaction of tourists visiting One Utama shopping mall

Determinants of Shopping Mall Attractiveness: the Case of Shopping Malls in Nairobi, Kenya

Post-Occupancy Evaluation of a University Shopping Mall Facility

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