Attitudes, satisfaction and usage: Factors contributing to each in the acceptance of information technology

Abstract

Abstract. This research tests and develops the Technology Acceptance Model (TAM), introduced by Davis (1986), which attempts to explain end users' attitudes to computing technologies. It introduces several new variables, including compatibility, user characteristics, system rating and the enduser computing satisfaction (EUCS) construct, a surrogate measure for IT success and acceptance. A questionnaire with over seventy items was completed by a large number of users and LISREL, a technique for modelling a system of structural equations, was used to analyse the responses. The output shows the model as a whole ® ts the data very well and indicates signi® cant relationships between variables in the model. These results con® rm that TAM is a valuable tool for predicting attitudes, satisfaction, and usage from beliefs and external variables. They also show that relative advantage of the system contributed most to attitudes and satisfaction. Compatibility (of the system to the task performed) contributed most to usage and was the most important antecedent of the belief variables, including relative advantage.

Investigating the Impact of External Factors on User Perceptions: A Case Study of Software Adoption in Middle East

“…Likewise, our findings confirmed the significant influence of Compatibility on Perceived Ease of Use. This result is consistent with Al-Ghahtani and King 70 findings which showed significant direct effect of compatibility on ease of use, as one of the most important antecedents of belief.…”

Post-adoption behavior of users of Internet Service Providers

“…Typically, previous research has reported subjects' intentions to discontinue (Al-Gahtani and King 1999). Analyzing actual data reduces the potential positive bias in results based on intentions to discontinue (Neuman 2000).…”

Effects of Personal Traits on Generation Y Consumers' Attitudes Toward the Use of Mobile Devices for Communication and Commerce

“…Perceived ease of use has been investigated as an important factor in understanding acceptance of information technology (Al-Gahtani & King, 1999), the wireless Internet through mobile devices (Lu et al, 2005), e-commerce (Jiang, Hsu, Klein, & Lin, 2000), and m-commerce (Kwon & Chidambaram, 2000;Kim et al, 2009;Nysveen et al, 2005aNysveen et al, , 2005b. In previous studies, the effect of perceived ease of use on attitudes is considered an indirect effect mediated by perceived usefulness.…”