volume 18, issue 4, P86-103 2014
DOI: 10.1108/mbe-10-2013-0050
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Rajiv Sharma, Manjeet Kharub

Abstract: Purpose – The purpose of this paper is to provide a conceptual framework which connects theory with straightforward application of statistical process control (SPC) in discovering and analyzing causes of variation to eliminate quality problems, which not only helps small and medium enterprises (SMEs) to improve their processes but also helps to attain competitive positioning. Design/methodology/approach – Based on theory …

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