Atentando para as singularidades humanas na atenção à saúde por meio do diálogo e acolhimento

Pereira, Alessandro Antônio Costa; Freitas, Hilda Maria Barbosa de; Ferreira, Carla Lizandra de Lima; Marchiori, Mara Regina Caino Teixeira; Souza, Martha Helena Teixeira de; Backes, Dirce Stein

doi:10.1590/s1983-14472010000100008

Cited by 15 publications

(20 citation statements)

References 3 publications

(1 reference statement)

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“…Uma boa gestão hospitalar estimula um melhor ambiente de cuidado humanizado. Esta envolve as suas equipes de trabalhadores e usuários, proporcionando que todos cuidem e sejam cuidados, fazendo com que o acolhimento se estabeleça e os conflitos sejam minimizados 18 . Uma atenção acolhedora e resolutiva proporciona uma assistência de qualidade, favorecendo a formação de vínculo entre o binômio criança/família e os profissionais 19 .…”

Section: ] àS Vezes Dizem Umas Coisas Que Magoa a Pessoa (E7)unclassified

Dificuldades para a efetivação do acolhimento hospitalar durante a internação de crianças com doença crônica

et al. 2015

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RESUMO: Estudo qualitativo, que objetivou compreender as dificuldades enfrentadas para a efetivação do acolhimento hospitalar na percepção de familiares de crianças com doença crônica. Os dados foram coletados de fevereiro a março de 2012, em um hospital público de João Pessoa-PB, por meio de entrevista semiestruturada com sete familiares, sendo interpretados a partir da análise temática. Entre as dificuldades encontradas para a efetivação do acolhimento no ambiente hospitalar encontrou-se: relação fragilizada entre profissionais de saúde, marcada por conflitos ocasionados pelo déficit de informações relacionadas à rotina do hospital e aos cuidados direcionados à criança; ausência de diálogo e de disponibilidade para a escuta qualificada; e, relação de saber/poder da equipe de saúde com submissão das famílias às normas e rotinas da instituição hospitalar. Compreender a importância do acolhimento permite a sensibilização dos profissionais no enfrentamento qualificado da hospitalização infantil. Palavras-Chave: Acolhimento; família; doença crônica; saúde da criança.ABSTRACT: This qualitative study aimed to understand the difficulties encountered, as perceived by relatives of children with chronic diseases, in making hospital reception welcoming. Data were collected between February and March 2012, at a public hospital in João Pessoa, Paraíba State, through semi-structured interviews of seven family members, and were interpreted using thematic analysis. Salient difficulties encountered in achieving a welcoming reception to the hospital setting included: fragile relations among health professionals marked by conflicts caused by information deficits with regard to hospital routines and children's care; lack of dialogue and availability for members, which subjects the latter to the rules and routines of the hospital institution. Understanding the importance of a welcoming reception fosters sensitivity in health professionals and contributes to their qualified handling of child hospitalization. Keywords: Welcoming reception; family; chronic disease; child health. RESUMEN: Estudio cualitativo cuyo objetivo fue comprender las dificultades enfrentadas para la concreción del acogimiento hospitalario desde el punto de vista de familiares de niños con enfermedad crónica. Los datos fueron recolectados de Febrero a Marzo de 2012, en un hospital público de João Pessoa-Paraíba, por medio de entrevista semiestructurada junto a siete familiares, y fueron interpretados desde el análisis temático. Entre las dificultades encontradas para la concreción del acogimiento en el ambiente hospitalario, se encontró: relación fragilizada entre profesionales de salud, marcada por conflictos ocasionados por el déficit de informaciones relacionadas a la rutina del hospital y a los cuidados hacia el niño; ausencia de diálogo y de disponibilidad para la escucha calificada; y relación de saber/poder del equipo de salud con sumisión de las familias a las normas y rutinas de la institución hospitalaria. Comprender la importancia del acogimiento permi...

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Section: ] àS Vezes Dizem Umas Coisas Que Magoa a Pessoa (E7)unclassified

Dificuldades para a efetivação do acolhimento hospitalar durante a internação de crianças com doença crônica

et al. 2015

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“…It is important to highlight that the professionals who make up the FHU should seek strategies to improve the relationship between staff and users 17,18 . Thus, the lack of humanization in health services is characterized by lack of access, openness, communication and bonding, being explicit for interviewees' statements and lying as coping strategies for the effectiveness of men in primary health services.…”

Section: Integral Assistance To Men's Healthmentioning

confidence: 99%

“…To corroborate the above, the authors highlight that the lack of communication in health care, affect relations between professionals and users, interfering with the dynamics of the service. It is through communication that they can understand the uniqueness of each individual, identifying their weaknesses and facilitating the resolution of their needs 17 . The reception and communication in health services entail the transformation of how the population has had access to health care.…”

mentioning

confidence: 99%

Integral Assistance to Men's Health: needs, barriers and coping strategies

Cavalcanti¹,

Ferreira²,

Henriques³

et al. 2014

Escola Anna Nery - Revista De Enfermagem

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Objective: To know the health needs, to identify obstacles in the health needs of men and to present coping strategies for integral and human assistance to a group of men. Methods: This study was a descriptive, exploratory with qualitative approach.Data collection was conducted in February 2012 through semi-structured interviews and analyzed with theoretical reference. Results:The male population has health needs to be met and they have obstacles as the shame of being exposed, impatience, lack of time and lack of resoluteness health needs. Health humanization prevailed as a coping strategy, through access, reception, resumenObjetivo: Conocer las necesidades de salud, identificar los obstáculos que impiden el atendimiento de esas necesidades y presentar estrategias de afrontamiento para una asistencia integral y humana a un grupo de hombres. Métodos: Estudio descriptivo y exploratorio, de abordaje cualitativo. La recolección de datos se realizó en febrero de 2012 a través de entrevistas semiestructuradas y analizadas a la luz del marco teórico. Resultados: La población masculina tiene necesidades de salud que deben cumplir y referencian como obstáculos, la vergüenza de ser descubierto, la impaciencia, falta de tiempo y falta de soluciones para las necesidades de salud. La humanización de la Salud se puso como estrategia de afrontamiento a través del acceso, alojamiento, comunicación y vinculación. Conclusión: El establecimiento de la Política de Atención Integral a la Salud Humana no fue suficiente para colocarlo en el contexto de la salud, por lo tanto, propone cambios en el modelo asistencial. Palabras

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“…Thus, it should go much further, given that it is necessary for professionals to listen to the population's health problems, the service must happen in a qualified manner, there must always be a positive answer to the problem that the user has and above all, there must be responsibility and commitment to provide a resolution to the same [1].…”

Section: Introductionmentioning

confidence: 99%

“…To Pereira et al [1] when one recognizes the patient's needs, healthcare professionals have to work in the care of the human being, emphasizing their uniqueness, their knowledge, their needs and the reality experienced by him/her.…”

Section: Introductionmentioning

confidence: 99%

Quality of Service to Users of Primary Health Care: A Study of Evaluation

Andrade¹,

Costa²,

Ferreira³

et al. 2015

Health

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The quality of service to people in Primary Healthcare (PHC) is linked to the provision of quality service by professionals who integrate this service in the community. Accordingly, this study aims to evaluate the service given by health professionals in primary health care, from the user's perception. This is an evaluative and quantitative study, conducted with people who use the PHC service. 180 adults are interviewed in the city of Santa Cruz, Rio Grande do Norte, Brazil. The results show that most respondents are women. The average age is of 36.65, median of 34.00 and standard deviation of 11,554. With regards to the quality of service, it ranges from fair to good. When performing correlation between the quality of service and time spent to reach the service, most people say that they spend between 0 and 15 minutes from their house to the healthcare service unit. About reception, respondents reported being satisfied and that the service has been responsible and quality for health monitoring. Thus, it is noted that the user classifies the quality of the service in primary healthcare as regular, showing weaknesses that need to be corrected to prevent damage in service provision in Primary Healthcare.

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Atentando para as singularidades humanas na atenção à saúde por meio do diálogo e acolhimento

Abstract: DS. Atentando para as singularidades humanas na atenção à saúde por meio do diálogo e acolhimento. Rev Gaúcha Enferm., Porto Alegre (RS) 2010 mar;31(1):55-61. ATENTANDO PARA AS SINGULARIDADES HUMANAS NA ATENÇÃO À SAÚDE POR MEIO DO DIÁLOGO E ACOLHIMENTO

Cited by 15 publications

References 3 publications

Dificuldades para a efetivação do acolhimento hospitalar durante a internação de crianças com doença crônica

Dificuldades para a efetivação do acolhimento hospitalar durante a internação de crianças com doença crônica

Integral Assistance to Men's Health: needs, barriers and coping strategies

Quality of Service to Users of Primary Health Care: A Study of Evaluation

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