Assessment of the Traits of Facilities Management Key Drivers in South-Western Nigerian Hotels

Abstract

A survey was conducted of probabilistically determined fifty-seven hotels of various 'stars' in South-Western geo-political zone of Nigeria to assess the traits of the General Managers (GMs) and Facilities' Managers (FMs) who are regarded as key facilities management drivers in hotel organizations. Data were collected from hotel organizations through their general managers and facilities/engineers/maintenance managers with the aid of questionnaires. A combination of stratified and cluster sampling techniques were used. Kothari's formula was adopted to determine the appropriate sample size while descriptive statistics, ranking and spearman correlation were used for data analysis. Covey's generated traits for effective people were used as baseline parameters for the assessment. It was found that the GMs and the FMs background, training and features in South-Western Nigerian hotels cannot be said to be poor or low in that they compared favorably with what obtains in advanced countries particularly United State of America. However, they lack international exposure. In terms of traits, using Covey's model as benchmark, the duo are below average managerially, lacking the dynamism and the pizzazz that are required to propel them along; and since they are responsible for facilities management implementation, it then implies that the objectives of the facilities management may be extremely hampered from being achieved. In essence, the exposure of the GMs and the FMs must be deliberately improved upon while the duo must as a matter of urgency cultivate the habit of learning how to be effective.

Facilities management value addition in enhancing business profitability in hotel industry in Sri Lanka

“…Reviewing customer complaints to understand the behaviour of customers, providing reliable support services by applying the total quality techniques to improve quality, add value and reduce the risks are strategies under the purview FM (Jensen, et al, 2012). Moreover, holistic and strategic approach of FM can add value to assets by managing building services in a structured manner (Durodola, Ayedun & Onipede, 2012).…”

Facilities management and clients satisfaction nexus in hotels in secondary cities in Ghana: A study of selected hotels in Wa

“…Rasmussen et al (2019) concluded that, delivering comfortable workplaces with quality services has become a major necessity for FM. Studies have also argued that well-managed facilities improve a hotel’s effectiveness and contribute positively to its operations and services (Durodola et al , 2012; Afifah et al , 2019). In terms of FM in Ghana’s hotel sector, the available studies concentrated on the hospitality industry in general, specifically on hotel environment and characteristics, location decisions and the FM sourcing approaches (Mensah and Blankson, 2013; Adam and Amuquandoh, 2014; Alhassan et al , 2023).…”