Assessment of the Quality of Nursing Care From Perspectives of Nurses Who Experienced Hospitalization as Patients

Abstract

Nurses as patients or caregivers evaluated their care differently than nonnurses. A qualitative design with content analysis was used to provide an assessment of the quality of nursing care by examining nurses' perceptions as recipients of care. The 231 participants were registered nurses recruited from 8 hospitals in Amman, Jordan. Participants evaluated the quality of nursing care as either high (29.5%) or low (70.5%). Four improvement themes emerged: improving competency, serve with caring, professionalism, and administrative factors.

Evaluation of nurses in a university hospital for the amount and reasons of unmet nursing need

“…Sağlık hizmetinin kalitesini de hemşirelik bakımı belirler. Maliyet-etkin verilen hemşirelik bakımı ile hemşirelik bakım kalitesi artırılabilmektedir 4 . İhtiyaç duyulan hemşirelik bakımı günlük uygulamalarda bazen göz ardı edilebilmekte ve hasta güvenliğine yönelik tehditler oluşabilmektedir 5 .…”

A new approach in exploring satisfaction with nursing care by nurses themselves

“…Patients' evaluations of nursing care require an assessment of all components of care, including nursing knowledge and the ability of patients to elicit feedback regarding the care that was provided (Ghiwet & Kidanu, 2014). Hospitalised nurses as the recipients of care have a comprehensive understanding of patient's needs, wants and preferences, their expectations and demands, as well as their physical, emotional and psychosocial needs (Elayyan & Ahmad, 2017). When nurses are admitted as patients to the wards, they will be the best judges on the nursing care provided to them (Simoes, Gabriel, Bernardes, & Evora, 2009).…”

Development and Psychometric Testing of Quality Nursing Care Scale in Public Hospital Settings in Mongolia

“…The QNCS-M was designed to demonstrate conformities with previously developed quality nursing care instruments and yet to address the specifics of the Mongolian healthcare system. For instance, the importance of application of quality of standards and attention to the physical status of patients have been reported as important in creating positive perceptions about the quality of healthcare services [27]. Several previously developed Quality of Nursing Care Scales have allocated one domain, labeled as Physical Care, to assess the quality of healthcare services delivered by the nursing professionals [8,21,28].…”

“…Limited or no concern from the nursing professionals about patients' psychological wellbeing, i.e., limited patient-communication, can negatively affect perception of quality of healthcare services delivered by the nursing professionals [27]. The importance of patients' psychological states in the delivery of healthcare services, provision of information and/or assessing patients' physical well-being have been well documented, emphasized and applied in scales such as GNCS [8,21,26,28].…”