A new approach in exploring satisfaction with nursing care by nurses themselves

Abstract

The findings from this study may help nurses to become more alert for meeting the patients' needs as desired under the best practice.

Patients' satisfaction with nursing care quality and associated factors: A cross‐section study

“…No significant satisfaction differences were found between men and women in this study. Similar findings were reported in studies conducted in Saudi Arabia (Alsaqri, 2016 ), Oman (Albashayreh et al, 2019 ), Jordan (Elayan & Ahmad, 2018 ), and Turkey (Karaca & Durna, 2019 ). However, other studies found that satisfaction level was different by gender.…”

“…The study also showed that patients with lower education levels were more satisfied. This result is similar to studies conducted in Saudi Arabia (Alhowaymel et al, 2022 ), Jordan (Elayan & Ahmad, 2018 ), and Turkey (Karaca & Durna, 2019 ), whereas it contrasts with another Saudi study (Al Qahtani & Al Dahi, 2015 ) and two other studies conducted in Oman (Albashayreh et al, 2019 ) and India (Shinde & Kapurkar, 2014 ). A possible explanation for our result could be related to the low level of knowledge among less educated patients, which may lead to low expectations from nurses and a lack of judgmental skills (Roder‐DeWan et al, 2019 ).…”

“…These factors would increase nurses' confidence and communication and interaction skills with patients and their colleagues (Alhowaymel et al, 2022;Karaca & Durna, 2019;Zaghini et al, 2020). Another possible explanation for the high satisfaction levels found in this study and other similar studies is that patients, who are not nurses, may lack judgmental skills about nursing care (Elayan & Ahmad, 2018).…”

“…For example, two studies conducted in Ethiopia among over 250 patients (Sharew et al, 2018 ) and among over 560 patients (Kasa & Gedamu, 2019 ) both found that under half of the patients were unsatisfied. Another study that examined the satisfaction of patients or caregivers with nurses found moderate levels of satisfaction (Elayan & Ahmad, 2018 ). A possible explanation for our results is the level of readiness of nurses to deal with patients, which may be influenced by the empowerment of high education and practical levels.…”

Determinants of missed nursing care in Jordanian hospitals during COVID‐19 pandemic

“…Limited literature was found addressing MNC from nurses' personal/clinical factors, perceived accountability and perceived organizational support. However, some findings confirmed associations between MNC and nurses' sociodemographic characteristics and work-related environments including organizational support and nurses' accountability (Elayan & Ahmad, 2018;Kalánková et al, 2022;Mills & Duddle, 2021). Accountability is one of the important pillars on which health institutions are built, and accountability is usually linked to personal, ethical and legal dimensions and has a concrete impact on quality standards, decision-making and staff values (Srulovici & Drach-Zahavy, 2017).…”