Assessment of the Level of Development of Digital Technologies in the Banking Sector

Ajupov, A. A.; Ahmadullina, Aliya A.; Belyaev, Rais M.; Sizova, Anastasia I.

doi:10.29042/2019-5248-5251

Cited by 7 publications

(7 citation statements)

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“…The introduction of mobile banking not only simplifies how customers engage with financial institutions but also streamlines the banks' operational processes. As a result, digital banking services are being seamlessly managed through mobile technology [21].…”

Section: Literature Review 21 Improved Banking Services Through Digit...mentioning

confidence: 99%

“…These technological innovations have empowered the banking industry to transcend geographical limitations, enhancing channels for capital distribution and ultimately contributing to greater efficiency and profitability for banks. Developments in social media and innovations of the latest socializing applications take the digital banking economy to the next level [21]. In this way, digital social networks are influencing the banking sector.…”

Section: Literature Review 21 Improved Banking Services Through Digit...mentioning

confidence: 99%

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Unraveling Digital Transformation in Banking: Evidence from Romania

Ionașcu,

Gheorghiu,

Spătariu

et al. 2023

Systems

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This research probes into the digital transformation shifts in Romania and sets them against a backdrop of certain EU countries. Its primary objective is to spotlight digitalization’s significance and assess its level of integration within the Romanian banking landscape. Our approach relies on a detailed examination of the adoption of digital banking instruments in Romania through correlation and ANOVA assessments. The ANOVA analysis of the DESI index and its associated dimensions reveals how Romania’s digital transformation stands in relation to other EU member states. Our findings emphasize the numerous advantages Romanian banks have garnered from increasingly embracing digital innovations and artificial technologies. These perks span from optimized operations and efficiency to enhanced customer experiences and a sharpened competitive advantage. The research indicates a strong positive correlation between a bank’s return on assets and its liquid assets to deposits and short-term funding ratios. This suggests that as digital integration deepens, there is a marked upturn in financial robustness. Additionally, the study sheds light on the perks of individuals adopting digital banking offerings and delves into factors that propel and impede the digital evolution in the banking arena. Overall, this paper presents valuable insights into Romania’s digital banking trajectory and the sector’s long-term viability.

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Section: Literature Review 21 Improved Banking Services Through Digit...mentioning

confidence: 99%

Section: Literature Review 21 Improved Banking Services Through Digit...mentioning

confidence: 99%

Unraveling Digital Transformation in Banking: Evidence from Romania

Ionașcu,

Gheorghiu,

Spătariu

et al. 2023

Systems

View full text Add to dashboard Cite

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“…Additionally, at the level of the banking system in the Russian Federation, it was documented that prospects for the development of the banking sector were related to the improvement in methods of carrying out banking activities based on advances in information technology [52].…”

Section: Literature Reviewmentioning

confidence: 99%

Digitization and Financial Performance of Banking Sectors Facing COVID-19 Challenges in Central and Eastern European Countries

2022

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The COVID-19 pandemic deeply impacted not only human wealth but also all segments of the economy as well as the field of technology. Thus, the purpose of this paper was to analyze the effects that the pandemic crisis and digitization have had on the financial performance of banks in Central and Eastern European Union countries (CEEC) during the 2010–2021 period. In order to capture an overview of the financial performance of the banking systems in the 10 CEECs, we used three variables—ROA, ROE and NPL—as reference indicators. In order to highlight the impact of the COVID-19 pandemic on the performance of banking systems, we used the number of reported cases as a variable, and to highlight the impact of digitization, we used as indicators the number of automated teller machines (ATMs) per 100,000 adults, number of certificates of secure internet servers, number of credit cards, number of debit cards, percentage of individuals using internet banking, and the number of commercial bank branches per 100,000 adults. Thus, the impact of digitization and the pandemic crisis generated by the COVID-19 virus on the performance of the banking systems in the 10 CEECs is outlined through three regression models using the robust regression model. The obtained results show that, as the infection rates with COVID-19 increased, the performance of banks measured by ROE and ROA decreased. Regarding the impact of digitization on performance, we note that an increase in the use of internet banking and the security of bank servers generated positive effects on the performance of banks. The results of the study are useful for banking product development departments, who should consider the important role of digitization in increasing the performance of banking services and thus design new digital products or ways to expand existing ones on a larger scale.

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“…Banks play a crucial role in contemporary society, establishing a direct connection between the economic growth of a region and the maturity of the banking sector [1]. Its relevance stems, in part, from its function as a financial intermediary, enabling it to provide capital to business entities in the economy [2]. Furthermore, current financial institutions assume a unique role as agents of public trust, sustaining the economy, facilitating payments, and improving the efficiency of the financial system, playing a determining role in economic and social aspects [3,4].…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the Benefits Generated by Sustainability 4.0: A Study of the Perception of Banking Sector Customers

Filgueiras,

Melo,

Guimaraes Junior

et al. 2024

Sustainability

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This paper aims to evaluate customer perceptions regarding the benefits generated by sustainability 4.0 in the banking sector through a survey. A structured questionnaire was developed with 55 factors divided into economic, social, and environmental dimensions. A total of 90 questionnaires were collected. Descriptive statistics and Kendall’s coefficient of agreement were used with the intention of measuring the degree of agreement or disagreement between bank customers’ responses. The results indicated a positive perception of customers regarding the relationship between sustainable practices and economic, social, and environmental aspects, with a relatively high agreement. The best-rated benefits were related to economic and environmental aspects, such as reducing service time and efficient use of digital resources. However, there was a diversity of opinions regarding social aspects, with some issues receiving lower ratings, especially related to the permanence of employees and the autonomy of elderly customers. This suggests concerns about the impact of technology on maintaining banking jobs and the accessibility of financial services for specific groups, such as the elderly. It is concluded that by focusing on customer perception, the study offers a holistic view of the implications of sustainability 4.0, going beyond traditional analyses focused on organizations.

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Assessment of the Level of Development of Digital Technologies in the Banking Sector

Cited by 7 publications

References 0 publications

Unraveling Digital Transformation in Banking: Evidence from Romania

Unraveling Digital Transformation in Banking: Evidence from Romania

Digitization and Financial Performance of Banking Sectors Facing COVID-19 Challenges in Central and Eastern European Countries

Evaluation of the Benefits Generated by Sustainability 4.0: A Study of the Perception of Banking Sector Customers

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