“…Number of studies Survey 27 Interview [44][45][46][47][48][49][50] 7 Observation [51][52][53] 3 Interview & observation [54][55][56][57][58][59][60][61][62][63] 10 Survey & observation [64] 1 Heuristic evaluation [65,66] 2 Review the records [67,68] 2 Interview, observation, reviewing records [69] 1 Evaluation tools Questionnaire [17, 18, 20-25, 27-44, 46, 49] 28 Checklist [26, 45, 47, 50, 52-56, 59, 60, 62, 63, 65, 68] 15 Checklist & questionnaire [19,51,57,58,61,64,69] 7 Data collection form [66,67] 2 Audio recorder [48] 1…”