Assessment of Level of Patient Satisfaction with Day-Care Surgery: An Observational Study

Abstract

To assess the level of patient satisfaction with day-care surgery at a tertiary care centre and to find out the different determinants that influence the patient satisfaction. Observational study; Tertiary care hospital in Western India; Patients undergoing Day-care surgery at Dept of ENT from Feb 2018 to Aug 2018; All patients who underwent day-care surgery were given a questionnaire to determine level of satisfaction. On analysis of data according to questions the average score was in the range of 3.5 to 4.22 out of a maximum score of 5. On analysis of data according to domains of patient care the scores ranged from 3.61 to 4.19. Although patients were generally satisfied with the level of care being provided to them there is still scope of improvement.

Classification of reviews of e-healthcare services to improve patient satisfaction: Insights from an emerging economy

“…Some of the important research done in coming years include research on medical ethics ( Subramanian et al, 2013 ), a framework for the evaluation of medical quality ( Heidari Gorji & Farooquie, 2013 ), utilization of healthcare facilities ( Tavashi & Naik, 2014 ) and non-complaining behavior of inpatients ( Khadir & Swamynathan, 2014 ). Further, research also includes a study on service quality ( Sathish et al, 2018 ), the effect on the satisfaction of the rural population ( Gupta et al, 2021 ), the effect of telemedicine ( Li et al, 2020 ), patient satisfaction with day-care ( Dwivedi et al, 2020 ), patients satisfaction with healthcare, factors affecting the satisfaction of patients ( Kaur et al, 2020 ), satisfaction with the medical tourism industry ( Datta, 2020 ), family-centered care ( Sarin & Maria, 2019 ) and renewable insurance policy ( Ahire & Rishipathak, 2018 ). The aforementioned research studies mainly include satisfaction with healthcare service providers, various medical care, and programs of healthcare.…”