Assessment of client/patient satisfaction: Development of a general scale

Larsen, Daniel L.; Attkisson, C. Clifford; Hargreaves, William A.; Nguyen, Tuan D.

doi:10.1016/0149-7189(79)90094-6

Cited by 2,338 publications

(1,737 citation statements)

References 25 publications

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“…Foi feita igualmente uma análise das correlações entre essas subescalas, tendo sido obtidas correlações positivas e significativas entre elas (0,62) e entre cada uma delas e a escala global (0,87 e 0,88). A escala tinha apresentado igualmente uma correlação positiva e significativa (0,63) com a escala CSQ-8 de satisfação dos pacientes com serviços de saúde mental 22 . Entretanto, não tinha sido realizada a análise fatorial para a versão brasileira da escala, tendo em vista o número pequeno de sujeitos da amostra do estudo (N = 30).…”

Section: Instrumentos De Medidaunclassified

Escala de Satisfação dos Pacientes com os Serviços de Saúde Mental (SATIS-BR): estudo de validação

Bandeira

Silva

2012

J. bras. psiquiatr.

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RESUMOObjetivo: Fazer um estudo da validade de construto, validade convergente e consistência interna da Escala de Satisfação dos Pacientes com os Serviços de Saúde Mental (SATIS-BR). Método: Participaram da pesquisa 110 pacientes psiquiátricos, atendidos em cinco serviços públicos de saúde mental do interior de Minas Gerais. A escala foi aplicada em entrevistas individuais estruturadas. A escala possui 12 itens que avaliam a satisfação dos pacientes, com alternativas de resposta dispostas em escala Likert de 5 pontos. Foi também aplicada a Escala de Mudança Percebida (EMP) para a análise de validade convergente da SATIS-BR. Resultados: A análise fatorial pelo método Principal Axis Factoring revelou uma estrutura fatorial de três fatores, que avaliam a satisfação dos pacientes em relação às dimensões: 1. Competência e compreensão da equipe; 2. Ajuda e acolhida; 3. Condições físicas do serviço. A análise pelo coeficiente alfa de Cronbach mostrou boa consistência interna (alfa = 0,88). A análise da validade convergente foi adequada, tendo sido obtida uma correlação de Pearson positiva significativa com a escala EMP, que avalia um construto teoricamente relacionado ao de satisfação (r = 0,41; p < 0,001). Conclusão: A escala SATIS-BR apresenta qualidades psicométricas adequadas de validade de construto, validade convergente e fidedignidade. ABSTRACTObjective: To investigate the construct validity, convergent validity and reliability of the Patient Satisfaction with Mental Health Services Scale (SATIS-BR). Method: One hundred and ten psychiatric patients attending five public mental health services located in Minas Gerais, Brazil, participated in this research. The scale was applied in individual structured interviews. The scale has 12 items evaluating patients' satisfaction, with response alternatives disposed in a five points Likert scale. In order to evaluate the convergent validity, another scale was applied, the Perceived Improvement Questionnaire (PIQ). Results: Factorial analysis using the Principal Axis Factoring method revealed a 3 factors structure, evaluating satisfaction regarding the following dimensions: 1. Professional competence

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Section: Instrumentos De Medidaunclassified

Escala de Satisfação dos Pacientes com os Serviços de Saúde Mental (SATIS-BR): estudo de validação

Bandeira

Silva

2012

J. bras. psiquiatr.

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“…62 This scale was tested for internal consistency, validity and reliability on several samples of patients from mental health and primary care facilities. [63][64][65][66] The medical record abstraction tool was a structured instrument. Each medical record was reviewed completely including: date of visit, place of visit (e.g., primary care, urgent care, emergency room or ER, inpatient), insurer billed for the visit, diagnosis, and disposition.…”

Section: Instrumentsmentioning

confidence: 99%

Community- versus Individual-Level Indicators to Identify Pediatric Health Care Need

Zlotnick¹

2006

J Urban Health

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Increasingly, geographic information systems employing spatial data are being used to identify communities with poorer health care status. Since health care indicators are strongly linked to income, could these data, usually based on adult indicators, be used for pediatric health care need? We hypothesized that individuallevel indicators such as quality of life scales (QOL) would be better than communitylevel indicators at identifying families with poorer health care practices. Surveys and medical record reviews were used for a sample of 174 caregivers of young children. Lower level of income was associated with poorer scores on several QOL domains, and on the primary health practices (i.e., non-urgent emergency room use and lack of age-appropriate immunization status). One community-level indicator, the medically underserved area (MUA), was almost as good as the best individual-level indicators at predicting primary health care practices. The community-level indicator of MUA appears to meet its initial intent, providing information on the location of very lowincome individuals with high health care need even among a sample of Medicaidinsured children with an identified health care provider.

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“…Based on the Client Satisfaction Questionnaire (Larsen, Attkisson, Hargreaves, & Nguyen, 1979), there was no significant difference between groups in client satisfaction posttreatment, indicating that any differences in outcome were probably not due to global differences in treatment acceptability.…”

Section: Retention Dose and Satisfactionmentioning

confidence: 99%

A Preliminary trial of twelve-step facilitation and acceptance and commitment therapy with polysubstance-abusing methadone-maintained opiate addicts

et al. 2004

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Assessment of client/patient satisfaction: Development of a general scale

Cited by 2,338 publications

References 25 publications

Escala de Satisfação dos Pacientes com os Serviços de Saúde Mental (SATIS-BR): estudo de validação

Escala de Satisfação dos Pacientes com os Serviços de Saúde Mental (SATIS-BR): estudo de validação

Community- versus Individual-Level Indicators to Identify Pediatric Health Care Need

A Preliminary trial of twelve-step facilitation and acceptance and commitment therapy with polysubstance-abusing methadone-maintained opiate addicts

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