Assessment and Creation of Trust in VBEs

Msanjila, Simon Samwel

doi:10.1007/978-0-387-38269-2_17

Cited by 22 publications

(22 citation statements)

References 9 publications

(2 reference statements)

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“…Trustworthiness is related to the supplier's role and behavior at present, and actions it has performed and events it has caused in the past [19], portfolio [20] and prior experience [3,21]. Formally stated:…”

Section: Past and Experience (Pastexpx 3 )mentioning

confidence: 99%

“…The quality of the produced products can be a measure of the suppliers' credibility, since they dedicate more effort in the production of better products to satisfy the buyers and sell more [19]. Formally stated:…”

Section: Specialization (Specx)mentioning

confidence: 99%

“…A higher trustworthiness is associated to all the suppliers that were capable of increasing the deliveries frequency without additional costs [14]. It is also important to know when the product will be delivered [20], and [19] propose the adherence to delivery dates to evaluate trust. Formally stated:…”

Section: Specialization (Specx)mentioning

confidence: 99%

“…According to [3,19,32], monitoring encourages responsible behaviors, and is used to confirm if the transactions are taken according to the quality, delivery and performance standards. Formally stated:…”

Section: Monitoring (Monitx)mentioning

confidence: 99%

“…"Cooperative norms are defined as values, standards and principles to which a population of organizations adheres" [3]. Values and norms discourage opportunism, facilitate cooperation, promote joint problem solving [19,36] and reduce costs and innovate production and management methods [14]. Formally stated: H14a: Cooperative norms positively influence the supplier's trustworthiness in terms of credibility.…”

Section: Feedback (Fbx) Feedback Mechanisms Collect and Disseminate mentioning

confidence: 99%

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Modeling the Trustworthiness of a Supplier Agent in a B2B Relationship

Alves

Campos

Oliveira

2012

IFIP Advances in Information and Communication Technology

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Abstract. In life, trust is considered the base of all relationships, including Business-to-Business (B2B) relationships. The selection of a supplier depends not only on its reputation and the costs involved, but also on its trustworthiness and other factors. But how can the trustworthiness of a supplier be measured? What are the factors that influence the supplier's trustworthiness, i.e., what are the relevant factors of trust in the selection of a supplier in a B2B relationship? Answers to these questions will help model the supplier agents' behavior in the multi-agent ANTE platform. In this paper we propose to consider fifteen attributes to measure the trustworthiness of a supplier as a conceptual model of trust, coming out of a combination of several determinants gathered from the literature review. Raw data was gathered by sending a questionnaire to a set of firms from different industrial sectors. The results support part of the proposed determinants, introducing new determinants of trust that resulted from exploratory factor analysis and a new model obtained from confirmatory factor analysis. With this, two possible multi-attribute supplier agents can be modeled. This paper discusses the results and limitations of this study and proposes suggestions for future work.

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Section: Past and Experience (Pastexpx 3 )mentioning

confidence: 99%

Section: Specialization (Specx)mentioning

confidence: 99%