Assessing User Computing Effectiveness

Guimarães, Tor; Igbaria, Magid

doi:10.4018/joeuc.1997040101

Cited by 25 publications

(22 citation statements)

References 48 publications

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“…Other studies have shown a correlation between user satisfaction and system usage (Baroudi, Olsen & Ives, 1986;Guimaraes & Igbaria, 1997).…”

Section: Eus and Percent Of Time Using The Lanmentioning

confidence: 99%

“…User training has also shown to have a positive relationship (correlation) with user satisfaction of a system (Guimaraes & Igbaria, 1997;Nath, 1990). According to Tor Guimaraes and Magid Igbaria (1997), user training is a key component in user satisfaction as well as in promoting system usage.…”

Section: Eus and Lan Trainingmentioning

confidence: 99%

“…According to many authors, EUS with a system such as a LAN, is the critical factor that defines success for the system (Baliey & Pearson, 1983;Baroudi & Orlikowski, 1988;Gatian, 1994;Guimaraes & Igbaria, 1997;Ives, Olsen & Baroudi, 1983;Melone, 1990;Nath, 1990;Ryker, Nath & Henson, 1997). On the basis of prior research, EUS was used in this study as a measure to support the enhancements to the LAN and as an indicator of LAN success or effectiveness as the VA PSHCS does not have LAN satisfaction information from healthcare executives within the organization.…”

Section: Laneusmentioning

confidence: 99%

“…Other elements of end user characteristics (LAN usage in monthly duration, intensity by percent of LAN time usage, and LAN training) were used during previous information system user satisfaction studies (Baroudi, Olsen and Ives, 1986;Guimaraes & Igbaria, 1997;Nath, 1989;Nath 1990;Smith, 1993). According to Harold Smith (1993) LANEUS 10…”

Section: Eus and Duration Of Lan Usagementioning

confidence: 99%

“…In addition to the 13 scales provided in the short form instrument, certain demographic information was used in this study such as the position held in the organization, the age and the gender of the respondents (Bowman, et al, 1993;Guimaraes & Igbaria, 1997;Nath 1990). This information should provide further insight to the cohort even with the small sample size (if all 47 people respond to the survey and there is parity between gender, the small sample size of 23 and 24 would be below the minimum sample size for significance, n = 30).…”

Section: Eus and Agementioning

confidence: 99%

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Local Area Network End User Satisfaction Study at the Department of Veterans Affairs Veterans Health Administration's VA Puget Sound Health Care System

Hill¹

1998

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This non-experimental, longitudinal study examines Local Area Network (LAN) end user satisfaction (EUS) among 47 healthcare executives at the VA Puget Sound Health Care System (VA PSHCS). The executives included in this study were using the LAN before October 1, 1997 and after the implementation (February 18,1998) of the LAN infrastructure enhancements. This study uses satisfaction as one measure to support the LAN enhancements, and äs an indicator of LAN success or effectiveness using the short form instrument developed by Blake Ives, Margrethe Olsen and Jack Baroudi in 1983, and refined by Jack Baroudi and Wanda Orlikowski in 1988. While the VA PSHCS improves their information technologies (IT), the organization must balance quality, access, and cost of providing healthcare services to eligible veterans. Additionally, the organization must scan the horizon for opportunities to remain solvent in an era of limited resources and alternative healthcare delivery models. Therefore, with limited resources, healthcare organizations that improve their IT must somehow demonstrate the added value of IT expenditures and establish system success. This paper presents three hypotheses that were tested using the short form instrument to measure LAN EUS. Most importantly, I wish to thank my wife for her unwavering support during both of the didactic and residency phases of my graduate studies, which has ultimately allowed me to focus on this project.The views and/or opinions expressed in this paper, unless otherwise stated, are those of the author and do not reflect the official policy of the Department of Veterans Affairs, the Veterans Health Administration, the VA Puget Sound Health Care System, and/or the U.S Army-Baylor University Program in Health Care Administration.To obtain an official copy of this report, please contact the author or the Defense Technical Information Center. Reproduction of this report in any manner is unauthorized without prior written permission from the author or the Defense Technical Information Center. AbstractThis non-experimental, longitudinal study examines Local Area Network (LAN) end user satisfaction (EUS) among 47 healthcare executives at the VA Puget Sound Health Care System (VA PSHCS). The executives included in this study were using the LAN before October 1,1997, and after the implementation (February 18, 1998) of the LAN infrastructure enhancements. This study uses satisfaction as one measure to support the LAN enhancements, and as an indicator of LAN success or effectiveness using the short form instrument developed by Blake Ives, Margrethe Olsen and Jack Baroudi in 1983, and refined by Jack Baroudi and Wanda Orlikowski in 1988. While the VA PSHCS improves their information technologies (IT), the organization must balance quality, access, and cost of providing healthcare services to eligible veterans. Additionally, the organization must scan the horizon for opportunities to remain solvent in an era of limited resources and alternative healthcare delivery models. Therefore, with limi...

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“…Other studies have shown a correlation between user satisfaction and system usage (Baroudi, Olsen & Ives, 1986;Guimaraes & Igbaria, 1997).…”

Section: Eus and Percent Of Time Using The Lanmentioning

confidence: 99%

Section: Eus and Lan Trainingmentioning

confidence: 99%