Organizational adoption of enterprise resource planning systems: A conceptual framework

Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users' perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.

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“…Making people adopt a new system was no easy process but is vital to the success of every organization (Basoglu, Daim, & Kerimoglu, 2007).…”

Section: Introductionmentioning

confidence: 99%

Enterprise resource planning adoption and satisfaction determinants

Costa

Ferreira

Bento

et al. 2016

Computers in Human Behavior

132

102

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“…After that there was an advancement in the system and it was transformed into MRP II (Basoglu et al 2007). From 1960 to 1970, there was a paradigm shift from inventory control to MRP improvement, and this was accepted by a lot of manufacturing companies for the efficient calculation of the materials they required for the manufacturing process.…”

Section: Literature Reviewmentioning

confidence: 99%

Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality

Fiaz

Ikram

Ilyas

2018

Administrative Sciences

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Abstract:The purpose of this study is to evaluate the perception of healthcare professionals in improving the quality of services in healthcare centers by deploying the platform of Enterprise Resource Planning (ERP). Individual attributes, organizational impression, information, and the system quality of ERP have been used to evaluate the overall influence of integrated planning systems on health care service quality. A mixed methods approach is used to collect and examine data through triangulation. Data for the empirical study was collected from 279 medical professionals of five healthcare organizations operating in the city of Lahore, Pakistan, through a self-administered questionnaire. Descriptive statistics squared multiple correlations and reliability coefficients were used as data analysis tools. Moreover, the goodness of fit test of the structural model was conducted through AMOS 20. All given dimensions of ERP are postulated to have a positive effect on healthcare service quality. The results reveal that the use of an enterprise planning system has a positive impact on individuals, organizational information quality, and system quality in healthcare services. The study further concludes that a well implemented 'Enterprise Resource Planning System' results in better system output and enables healthcare professionals to provide better healthcare service quality.

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“…Adoption is one of the most studied areas in technology management. Studies on adoption of information technologies including enterprise (Kerimoglu et al 2008;Basoglu et al 2007), mobile platforms (Basoglu et al 2014;Kargin et al 2009), personal software (Tanoglu et al 2010), and on line services (Seneler Ozen et al 2010;Seneler et al 2009a, b) indicate that there are multiple factors important to consider.…”

Section: Literature Reviewmentioning

confidence: 99%