Assessing the influence of total quality management practices on innovation in Jordanian manufacturing organizations

Abstract

The purpose of this study is to assess the influence of total quality management (TQM) dimensions on the product and process innovation perspectives of Jordanian manufacturing organizations. In this quantitative study; a questionnaire was sent to 249 randomly selected ISO 9001:2000 certified firms in different manufacturing industries in Jordan and we obtained 123 usable questionnaires. After confirming the validity and reliability of the latent variables with confirmatory and exploratory factor analyses, we examined the model and hypotheses. This search outcome confirmed the significant and positive relationship between TQM dimensions overall and product and process innovation perspectives. However, the supplier’s management failed to show a significant relationship with product and process innovation perspectives. Meaningful implications are made that building extensive and effective TQM dimensions and product and process innovation in manufacturing organizations is crucial to face with high competition and innovation in Jordan manufacturing organizations sector.

The Practice of Enterprise Risk Management and Sustainable Performance in Jordan

“…Allan et al (2018) stated that because of fierce competition from nations like Turkey and the Gulf countries, Jordan's manufacturing sector has had difficulties like rising prices and declining demand. In addition, the sector is negatively impacted by a notable decline in demand brought on by the unrest in nearby nations like Syria and Iraq (Alshourah, 2021). Thus, businesses in Jordan must improve their social, environmental, and economic performance by implementing strategies that will enable them to meet this challenge (Alshourah, 2021).…”

Is Organisational Culture a Necessity in Explaining the Relationship between Market Orientation, Total Quality Management and Innovation Performance?

“…Total quality management, another business management philosophy dated since decades ago has been recognised as another essential factor that subject to be perused and observed within firms' operations. The concept deliberated by previous academicians as an "improvement of all functions within an organisation through continuous improvement and organisational changes" (Alshourah, 2021). The scholars also interpreted the concept as "management approach considering the participation of all employees with purposes of longterm success through satisfying the customers' needs and continuous improvement in business' operations".…”

“…Further revision on the previous research related to innovation performance highlighted several diverse approaches in measuring innovation performance. The general agreement proposed by previous literatures prioritized on two measures namely; product and process innovation that will be adopted in this study (Alshourah, 2021). The construct is measured with 7 items using Likert scale with; (1 = strongly disagree; 5 = strongly agree).…”

“…Total quality management, one of the prevailing subject of interest within management academic fields reveal its significance in innovation performance relationship (Alshourah, 2021;Mushtaq & Peng, 2020;Zhou & Gu, 2019). A total quality management strategy is considered as a prospective tool that assist organisation to facilitate innovation performance, while increasing their competitive advantages in economy market.…”

“…A total quality management strategy is considered as a prospective tool that assist organisation to facilitate innovation performance, while increasing their competitive advantages in economy market. Alshourah (2021)'s study on total quality management effects on innovation performance within Jordanian manufacturing organisations ascertains positive significant effect of total quality management. Five out of six total quality management's dimensions (i.e.…”