Assessing the impact of work environment factors on employee creative performance of fine-dining restaurants

Yeh, Shih-Shuo; Huan, Tzung‐Cheng

doi:10.1016/j.tourman.2016.10.006

Cited by 47 publications

(46 citation statements)

References 46 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Thus, the measurements for all seven constructs have strong levels of reliability. Internal consistency of the items for a construct was tested by composite reliability (CR) and it is suggested that 0.7 is the minimum acceptable level (Yeh & Huan, 2017). Composite reliabilities for all the seven constructs are more than the cut-off value of 0.7, ranging from 0.812 to 0.933.…”

Section: Measurement Modelmentioning

confidence: 99%

Learning orientation and innovation performance: the mediating role of operations strategy and supply chain integration

Kumar

Jabarzadeh

Jeihouni

et al. 2020

SCM

View full text Add to dashboard Cite

show abstract

Section: Measurement Modelmentioning

confidence: 99%

Learning orientation and innovation performance: the mediating role of operations strategy and supply chain integration

Kumar

Jabarzadeh

Jeihouni

et al. 2020

SCM

View full text Add to dashboard Cite

show abstract

“…More than 25 years ago, Bitner (1992, p. 58) indicated that "… the employee typically is ignored in the limited atmospherics research in marketing…." Notwithstanding the voluminous research output that has followed her call for assessing the servicescape effects on customers and employees, our review across the tourism, hospitality and marketing research streams uncovered only a handful of studies (see Horng et al, 2013;Parish et al, 2008;Wan & Chan, 2013;Yeh & Huan, 2017) assessing the servicescape effects on contact employees. Given this lack of empirical findings in the tourism, hospitality and marketing literature, we drew upon the organizational behavior and human resource management literature to complement these few studies with empirical evidence on the impact of manmade environments on employees.…”

Section: The Effect Of Servicescapes On Employee Emotional Responsesmentioning

confidence: 99%

Hospitality servicescape effects on customer-employee interactions: A multilevel study

et al. 2019

View full text Add to dashboard Cite

Servicescapes are the manmade environments where hospitality activities, such as dining and lodging, occur. For more than two decades tourism and hospitality research has sought to understand the impact of hospitality servicescapes, primarily on hospitality customers and, to a lesser degree, on hospitality customer-contact employees. So far no empirical study has investigated, however, how servicescapes affect the interactions of customers with employees; there is therefore no empirical evidence that hospitality servicescapes can contribute to mutually satisfying encounters between customers and employees. We explore this question within the context of full-service restaurants by measuring the perceptions and attitudes of both customers and the waiters/waitresses who served them within the same restaurant servicescape.Results from our multilevel analytical approach demonstrate that servicescapes significantly and systematically affect interactions between restaurant customers and the waiters/waitresses interacted with them. The implications of these findings for theory and practice within tourism and hospitality are discussed.

show abstract

“…Palabras clave: Conducta cívica organizativa Conflicto relacional Invasión de privacidad Empatía Ajuste persona-organización Percepción de hacinamiento To date, theory and research on organizational citizenship behavior (OCB) have largely focused on causes arising from the psychosocial characteristics of work environment (teamwork atmosphere, leadership, perceptions of justice, corporate values; Takeuchi, Bolino, & Lin, 2015), whereas physical labor conditions (lighting, noise, workspace density, temperature, visual privacy, and so on) have received relatively little systematic attention. Despite this gap, previous studies have suggested that physical labor conditions may lead employees to exhibit emotions, attitudes, and behaviors (for example, Ashkanasy, Ayoko, & Jehn, 2014;Brown, Lawrence, & Robinson, 2005;Horng, Tsai, Yang, & Liu, 2016;Yeh & Huan, 2017). Thus, the main purpose of this study is to examine the relationship between physical labor conditions and organizational citizenship behavior (OCB).…”

mentioning

confidence: 99%

An Affective Events Model of the Influence of the Physical Work Environment on Interpersonal Citizenship Behavior

Zoghbi‐Manrique‐de‐Lara

Sharifiatashgah

2020

Revista De Psicología Del Trabajo Y De Las Organizaciones

View full text Add to dashboard Cite

A B S T R A C TBased on the Affective Events Theory (AET), this paper proposes a model of how the level of organizational citizenship behavior (OCB) directed at individuals (peers) (OCB-I) declines to the extent that physical conditions in offices make employees experience crowding perceptions and privacy invasions from peers. We hypothesize that: 1) crowding perceptions and privacy invasions by peers are related to employees' feelings of relational conflict with peers; 2) relational conflict negatively relates to OCB-I; and 3) this decrease in OCB-I is mediated by the employee's person-organization fit (POF) and empathic concern. A direct path from crowding perceptions and privacy invasions to OCB-I is also postulated. Data were collected from 299 respondents working in open-plan offices at four IT-based companies in Tehran, Iran. Results found significant positive links of relational conflict to privacy invasion, crowding perceptions and OCB-I; and from privacy invasion to OCB-I. Furthermore, POF and empathic concern mediated the link between conflict and OCB-I. The findings suggest that managers can promote OCB-I by regulating not only the psychosocial conditions of the work environment, but also the physical conditions.

show abstract

Assessing the impact of work environment factors on employee creative performance of fine-dining restaurants

Cited by 47 publications

References 46 publications

Learning orientation and innovation performance: the mediating role of operations strategy and supply chain integration

Learning orientation and innovation performance: the mediating role of operations strategy and supply chain integration

Hospitality servicescape effects on customer-employee interactions: A multilevel study

An Affective Events Model of the Influence of the Physical Work Environment on Interpersonal Citizenship Behavior

Contact Info

Product

Resources

About