Assessing the impact of readiness factors on e-government outcomes

Abstract

Many have studied different factors affecting e-government performance, but there is little research on the role of readiness factors, which may impact e-government outcomes indirectly. This study presents a conceptual model with the aim of determining the role of readiness factors in the relationship between e-government factors and e-government outcomes. E-government factors are comprised of citizens, businesses, and government itself. Also, readiness factors are categorized into three main groups, namely governing, technical, and organizational. A questionnaire was designed and completed by 90 e-government senior managers at multiple government agencies of Iran expressing their opinions on several factors impacting e-government outcomes within their organizations. The results of hierarchical regression analysis strongly support the appropriateness of the proposed model and prove that readiness factors play a moderating role in the relationship between e-government factors and e-government outcomes. Also, the results of latent moderated structuring (LMS) technique show that ‘organizational’ readiness factors have the most important effect on e-government outcomes. Finally, some policy implications are provided for better understanding of the role and importance of readiness factors in theory and practice.

Civic technology: A chutes and ladders analysis of transformative potential

“…Although not limited to developing countries, we see more of a focus on not only the technology needed for e-government, but also the readiness of the governmental organization and citizens to implement it successfully. In Iran, readiness has been found to have a significant moderating effect on technology, governance, and citizen participation [23]. Glyptis et al [15] add that the financial position of the country is also an important consideration.…”

Predicting Customers Use of Electronic Government Services in Nigeria

“…The result showed a significant positive relationship between quality of service (measured by perceived complexity, privacy and compatibility and, quality of e-service) and use of e-services. Keramati, Behmanesh and Noori (2018) presented a conceptual model to determine the role of readiness factors in the relationship between e-government factors and e-government outcomes. The results show readiness factor plays a moderating role in the relationship between e-government factors and e-government outcomes, and that organizational readiness factors have the most important effect on e-government outcomes in Iran.…”

“…According to Ingrams, Manoharan, Schmidthuber and Holzer (2018), citizen engagement and readiness are among the critical areas to address in e-government research because government efforts in this area are frequently hampered. Also, according to Keramati, Behmanesh and Noori (2018), readiness factors play a determining role in benefiting from e-government projects, consequently, e-government projects might fail if the readiness is low.…”

The Impact of Covid-19 Pandemic on the Real Estate Market Development Projects

“…In order to maintain the economy, all market participants applied e-government services. Egovernment is a term that represents the concept of e-business of the government and refers to the delivery of electronic services to various target groups in the public, and to business cooperation and transactions that the government performs with various organizational entities (Jovanović-Milenković, Radojičić, Milenković, & Vukmirović, 2009;Keramati, Behmanesh, & Noori, 2018). Therefore, the essence of the new way of functioning of public administration is electronic business, i.e.…”