Provision of e-services in Nigerian academic libraries has been around for some time. However, while studies of user satisfaction with traditional modes of library services in these libraries are countless, those focusing specifically on user satisfaction with their e-services are rare. This study therefore investigated the factors that determine students’ use of and satisfaction with the e-services sponsored by a multinational telecommunication firm in a Nigerian university library. The design for the study was both quantitative and qualitative, involving a multistage sampling technique. A questionnaire was used to sample 400 registered students of the library, while 40 students who are non-users of the library’s e-services were interviewed. The 382 valid responses were analysed statistically while the interview responses were analysed thematically. The study found that among those who use the e-services, their level of use was significantly predicted by all the examined e-library service factors (system quality, service quality and information quality), e-library environment, students’ gender, computer/IT self-efficacy and satisfaction with e-services. However, students who were not using the e-services mentioned the following factors, amongst several others, as responsible: lack of awareness of the services, inadequately skilled ICT manpower to support users, absence of user training, inadequate ICT infrastructures including inadequate Internet access and unreliable campus network. Needed to boost the use of and user satisfaction with the e-services are attention to the services, these resource availability factors and the investigated service delivery factors.

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Reviewed are the characteristics of the environ ments of government organisations and how they affect infor mation management in them. This sets the stage for dis cussing some of the key issues pertaining to the development of modern information management policies and systems in government organisations in developing countries The issues include the need to adequately and appropriately sensitise top public servants to information management and technol ogy issues: the process and difficulty of institutionalising mod ern information management systems; the need for effective information evaluation and coordinating functions in the or ganisations, the socio-economic ramifications of the question of appropriate information technology for government organi sations in developing countries, and the problems of sustained funding of, and staff training and development strategies for, new information management programmes and systems. Illu minating examples are drawn from past and present informa tion management situations of government ministries, depart ments and agencies in Nigeria and other developing countries.

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This paper assesses the availability, accessibility and use of information technology equipment in Nigerian federal government agencies based on a survey of 119 personnel of ministries, parastatals and government-controlled banks who participated in various training programmes of the Nigerian National Centre for Economic Management and Administration during 1997. The survey revealed that in spite of the 1988 Civil Service Reforms that was expected to institutionalize modern information processing cultures in the agencies, there appears to be inadequate levels of availability and accessibility of modern IT components in the agencies. There were also substantial gaps between perception of need and actual opportunity to use some of the IT components in the agencies. Although government-owned banks had higher availability and accessibility of various IT components than ministries and parastatals, the gap was not as large as one would have expected in view of differences in the resources and business environments of the banks compared the ministries and parastatals. The study showed that most Nigerian government agencies were in Nolan's initiation, or at best, early contagion stages of computerization.