Assessing the impact of organizational culture on achieving business excellence with a moderating role of ICT

Abstract

Purpose The purpose of this paper is to discover the impact of different dimensions of organizational culture (mission culture, adaptability culture, involvement culture and consistency culture) on business excellence results criteria (customer results, people results, society results and business results) in the United Arab Emirates (UAE) and explore the moderating role of information and communication technology (ICT) use in both service and manufacturing industries. Design/methodology/approach Data were collected by questionnaire from 448 managers in nine companies that have won the Sheikh Khalifa Excellence Award in the last three years. Structural equation modeling was used to examine the data. Findings Organizational culture is significantly related to business excellence. However, these effects varied for different business excellence criteria. Three organizational culture types had a significant positive role in achieving excellent customer-related results. All four types of organizational culture had a positive role in achieving excellent people-related results. Only two culture types had significant role in achieving excellent society-related results. Business results were positively related to a balance between the four types of organizational culture. ICT use moderated the relationship between organizational culture and results related to customers, people and business, but not society. Research limitations/implications This study had some conceptual limitations. In particular, it considered the organizational culture as four types in the research model, but without structuring the indices under each type. It also had some methodological limitations. It was cross-sectional and used a self-administered questionnaire, which means that no causal relationships can be implied, and there may have been some bias in responding. Originality/value This is one of the first studies that investigate the relationship between organizational culture and business excellence in UAE excellence award-winning companies.

The Impact of ICT Support and the EFQM Criteria on Sustainable Business Excellence in Higher Education Institutions

“…These results are consistent with the conclusion drawn by Tarı [41], that leadership commitment is essential to sustain HEIs' excellent customer and business results. ICT support had significant effects on the partnership and resources, and people criteria, and through them significantly impacted people results and business results, which is consistent with the previous findings [40]. ICT support had a significant positive effect on the people and process, production, and services (quality) criteria.…”

“…The literature resources indicate a high correlation between ICT support and EFQM business excellence result criteria [40,56]. ICT mainly influences customer [57] and employee containment [58].…”

“…Business results are divided into financial and non-financial results. Organisations should consider both in different situations, depending on the nature of their business and their structure [40].…”

“…Studies have shown that there has been more significant interest in the BE and EFQM model implementation from various public sector organisations in the last few years. This resulted in the EFQM developing a version of the model for the public sector [40]. Thus, the implementation of the EFQM excellence model represents an appropriate mean for the creation of the SBE model and self-assessment in HEIs.…”

Corporate Culture and Its Impact on Employees’ Attitude, Performance, Productivity, and Behavior: An Investigative Analysis from Selected Organizations of the United Arab Emirates (UAE)

“…There were separate studies on corporate culture and its impact on other factors. Some studies focused on the impact on employees' attitude on account of corporate culture, whereas other studies focused on the impact of performance and productivity [7,[14][15][16][17]. This study necessitated a comprehensive study of corporate culture, having impact on all of the above factors.…”