Assessing the determinants of internet banking adoption intentions: A social cognitive theory perspective

Boateng, Henry; Adam, Diyawu Rahman; Okoe, Abednego Feehi; Anning-Dorson, Thomas

doi:10.1016/j.chb.2016.09.017

Cited by 163 publications

(143 citation statements)

References 74 publications

Supporting

Mentioning

132

Contrasting

Unclassified

Order By: Relevance

“…In the study of user's adoption of internet banking, Yiu, Grant, and Edgar (2007) found that perceived ease of use has a direct relationship with the user's adoption to internet banking. In contrary, Boateng, Adam, Okoe, And Dorson (2016) found that perceived ease of use has no significant effect on user's adoption of internet banking. This would be due to the difference in culture for the adoption of new innovative technology.…”

Section: Perceived Ease Of Usementioning

confidence: 80%

Factors affecting Attitudes towards Adoption of Mobile Banking: Users and Non-Users Perspectives

Chakiso

2019

emaj

View full text Add to dashboard Cite

The advent and dispersal of technology is an interesting area of study since its success is dependent on the attitude for the adoption of it by customers. Extant literature indicates that mobile banking is the least adopted type of electronic banking when compared to other types of banking like Automated Teller Machine (ATM), despite its being the cheapest and quickest mode of communication. This study empirically examines and tests factors affecting users and non-users' attitude towards the adoption of mobile banking. Data were collected from 256 participants both from users and non-users of mobile banking. Collected data were analyzed using chi-square, ANOVA, and correlation analysis. Findings indicate that trust, perceived ease of use, relative advantage, and compatibility have strong correlations with both users and non-users' adoption towards mobile banking. However, perceived risk is found to have no significant relationship with users and nonusers' attitude towards the adoption of mobile banking. Moreover, it is found that there is a difference between users and non-users' attitude towards the adoption of mobile banking. Furthermore, managerial implications, limitations of the study and future research directions were discussed.

show abstract

Section: Perceived Ease Of Usementioning

confidence: 80%

Factors affecting Attitudes towards Adoption of Mobile Banking: Users and Non-Users Perspectives

Chakiso

2019

emaj

View full text Add to dashboard Cite

show abstract

“…The banking sector has undergone significant changes in the way that consumers interact with banks. Online banking services have transformed the banking industry through innovation and improved performance (Boateng et al 2016). Researchers have paid particular attention to online and mobile banking in this sector.…”

Section: Selected Sectors: Banking and Mobile Network Providersmentioning

confidence: 99%

Cross-visiting Behaviour of Online Consumers Across Retailers’ and Comparison Sites, a Macro-Study

Karimi

2019

Inf Syst Front

View full text Add to dashboard Cite

Extant academic research provides a comprehensive view of online consumer behaviour on a single website, paying less attention to the integrated environment in which websites operate. Retailers' products, however, are not only available on their own website, but also through other connected channels such as comparison sites. Our limited knowledge of consumers' integrated behaviour across the entire market poses difficulties to design effective online strategies. At the same time, practitioners have mainly focused on website performance measures, ignoring the reasons behind the behaviour of consumers. A deeper understanding of consumers who visit different websites or, cross-visit, can inform successful online channel strategies. This macrolevel study aims to bridge this gap by investigating how the usage behaviour on retailers' websites and comparison sites influences each other, using large-scale industry-based data. A new measure of 'cross-visiting' behaviour is introduced and examined.

show abstract

“…Чечен, Јиђен и Тангхенг (Chechen, Yi-Jen & Tung-Heng, 2016) дoкaзaли су дa пoвeрeњe имa стaтистички знaчajaн утицaj нa нaмeрe кoрисникa дa прихвaтe интeрнeт бaнкaрствo, a дa je пoвeрeњe пoд утицajeм рeпутaциje бaнкe и сличнoсти измeђу корисника и бaнкe. Дo сличних рeзултaтa дoшли су и други брojни aутoри у свojим студиjaмa (Grabner-Kräuter & Kaluscha, 2003;Grabner-Kräuter & Faullant, 2008;Chong et al, 2010;Boateng, Adam, Okoe & Anning-Dorson, 2016;Szopiński, 2016). Имajући у виду нaвeдeнe тeoриjскe кoнцeптe и рeзултaтe eмпириjских истрaживaњa, мoжe сe дeфинисaти слeдeћa хипoтeзa: Х3: Пoвeрeњe кoje пoтрoшaчи имajу у интeрнeт бaнкaрствo имa пoзитивaн и стaтистички знaчajaн утицaj нa стaвoвe пoтрoшaчa у вeзи с интeрнeт бaнкaрствoм.…”

Section: пOвeрeњe кOрисникa услугA интEрнeт бAнкaрствaunclassified

Analysis of attitudes and intentions of consumers towards the use of Internet banking services

Filipović¹

2019

Anali Ekon fak Subotica

View full text Add to dashboard Cite

Сажетак: Oснoвни циљ oвoг истрaживaњa jeсте утврђивaњe фaктoрa кojи утичу нa стaвoвe и нaмeрe кoрисникa у пoглeду упoтрeбe интeрнeт бaнкaрствa. Кoнцeптуaлни мoдeл кojи je кoришћeн у истрaживaњу прeдстaвљa мoдификoвaни мoдeл прихвaтaњa тeхнoлoгиje oд стрaнe кoрисникa (TAM). Кoнкрeтнo, у истрaживaњу су aнaлизирaни утицajи пeрципирaнe кoриснoсти, пeрципирaнe лaкoћe кoришћeњa, пoвeрeњa и сигурнoсти и привaтнoсти нa стaвoвe пoтрoшaчa прeмa интeрнeт бaнкaрству, a зaтим и утицaj стaвoвa нa нaмeрe у пoнaшaњу пoтрoшaчa. Рeзултaти истрaживaњa укaзуjу на то дa пeрципирaнa кoриснoст, пeрципирaнa лaкoћa кoришћeњa и сигурнoст и привaтнoст имajу пoзитивaн и стaтистички знaчajaн утицaj нa стaвoвe пoтрoшaчa, дoк пoвeрeњe нeмa стaтистички знaчajaн утицaj. Осим тoгa, рeзултaти укaзуjу на то дa пoзитивни стaвoви пoтрoшaчa прeмa интeрнeт бaнкaрству имajу jaк пoзитивaн утицaj нa нaмeрe пoтрoшaчa сa aспeктa будућeг пoнaшaњa. Нaвeдeни рeзултaти прeдстaвљajу дoпринoс пoстojeћoj нaучнoj литeрaтури, aли тaкoђe мoгу бити oд вeликoг знaчaja зa мeнaџмeнт бaнaкa, пoгoтoвo сa aспeктa рaзумeвaњa пoтрeбa пoтeнциjaлних кoрисникa и пoвeћaњa брoja кoрисникa oвих услугa. Кључне речи: интeрнeт бaнкaрствo, TAM, пeрципирaнa кoриснoст, пeрципирaнa лaкoћa кoришћeњa, пoвeрeњe, сигурнoст и привaтнoст

show abstract

Assessing the determinants of internet banking adoption intentions: A social cognitive theory perspective

Cited by 163 publications

References 74 publications

Factors affecting Attitudes towards Adoption of Mobile Banking: Users and Non-Users Perspectives

Factors affecting Attitudes towards Adoption of Mobile Banking: Users and Non-Users Perspectives

Cross-visiting Behaviour of Online Consumers Across Retailers’ and Comparison Sites, a Macro-Study

Analysis of attitudes and intentions of consumers towards the use of Internet banking services

Contact Info

Product

Resources

About