Analysis of attitudes and intentions of consumers towards the use of Internet banking services

Filipović, Jovana

doi:10.5937/aneksub1941017f

Cited by 5 publications

(3 citation statements)

References 54 publications

(79 reference statements)

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“…In Serbia, m-banking usage and payments show a strong and persistent rise in recent years (Lukić & Živković, 2017). In Serbia, perceived security represents one of the major factors which significantly influence the intention to use mbanking (Antonijević et al, 2021) as well as the attitudes towards internet banking (Filipović, 2019). The primary reason influencing the time-lag and slower diffusion of innovation is the country's income level.…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Are digital financial payments constrained by the country's income: Evidence from the Global Findex database

Antonijević¹,

Ljumović²,

Lukić³

2021

Anali Ekon fak Subotica

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The combined effect of ICT improvement, digitalization and change in clients' habits lead to changes in the financial sector worldwide. Increased use of digital financial services (DFS) is a change that might help to increase financial inclusion, which is particularly important for developing countries. As income is considered a critical driver of digital payments, this study aims to determine whether there is a linear relationship between a country's income measured by the level of Gross National Income per capita (GNI p.c.) and the use of digital payment services, i.e., making and receiving digital payments. We used data from the Global Findex and World Bank databases for 2017 to conduct the research, which covered 141 countries. The presence of a linear relationship between the level of GNI p.c. and the use of digital payments was tested using correlation analysis. The results of the correlation analysis show that there is a significant strong positive linear relationship between the level of GNI p.c. and the use of digital payment services in both segments, i.e., making and receiving payments. Findings are consistent with previous research and confirmed the important role of income as a driver of the use of DFS.

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Section: Literature Review and Hypothesesmentioning

confidence: 99%

Are digital financial payments constrained by the country's income: Evidence from the Global Findex database

Antonijević¹,

Ljumović²,

Lukić³

2021

Anali Ekon fak Subotica

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“…Model prihvatanja tehnologije (eng. Technology Acceptance Model -TAM) je najčešće citirani model u objašnjavanju i predikciji stepena prihvatanja nove tehnologije od strane korisnika (Filipović, 2020). Prvobitni oblik modela je razvio F. D. Davis (1989) sa namerom da objasni kako korisnici usvajaju i prihvataju nove tehnologije, naročito u online kontekstu (Agag, Khashan & ElGayaar, 2019).…”

Section: Model Prihvatanja Tehnologije (там)unclassified

An analysis of the acceptance of loot boxes using the modified Technology Acceptance Model: The empirical evidence from video game players in Serbia

Tomić,

Mirić

2024

Ekon horizonti

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Business models in the video game industry have shifted from physical to digital. With microtransactions, game producers have been provided with the ability to charge for extra in-game content. Loot boxes are one of the most controversial forms of microtransactions in video games. These are the prize packages that consist of one or multiple virtual items, whose specific content remains unknown to the player prior to opening. This study is aimed at identifying the combination of the factors that act as motivators for players in Serbia to engage themselves in monetary transactions for the purchase of loot boxes. To address the requirements of the study, modifications were made to the fundamental Technology Acceptance Model (TAM) so as to encompass the additional variables that had been perceived as significant for players' decision-making processes. The findings of the study indicate the fact that the "perceived enjoyment, customization", and "perceived ease of use" variables are the important factors that can predict the "perceived usefulness of loot boxes" variable. Additionally, the "perceived usefulness of loot boxes" and "propensity for gambling" variables are significant predictors of players' intention to purchase. Furthermore, the "intention to purchase loot boxes" variable has a statistically significant impact on the "actual use of loot boxes" variable.

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“…Specifičnosti usluge i njene razlike u odnosu na fizička dobra (opipljivost, heterogenost, nemogućnost skladištenja i neodvojivost proizvodnje i korišćenja) dodatno usložnjavaju proces upravljanja u uslužnim organizacijama. Takođe, sa razvojem i ekspanzijom interneta, percepcije klijenata u vezi sa korišćenjem usluga postaju predmet istraživanja i u "online" okruženju (Filipović, 2019). Samim tim, javljaju se različiti pristupi definisanja i objašnjenja datog pojma.…”

Section: Kvalitet Uslugeunclassified

The implementation of hierarchical latent models in the measurement of perceived service quality

Grubor¹,

Milićević²

2019

Marketing

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Analysis of attitudes and intentions of consumers towards the use of Internet banking services

Cited by 5 publications

References 54 publications

Are digital financial payments constrained by the country's income: Evidence from the Global Findex database

Are digital financial payments constrained by the country's income: Evidence from the Global Findex database

An analysis of the acceptance of loot boxes using the modified Technology Acceptance Model: The empirical evidence from video game players in Serbia

The implementation of hierarchical latent models in the measurement of perceived service quality

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