Assessing eLearning Systems Success in Nigeria: An Application of the DeLone and McLean Information Systems Success Model

Abstract

Aim/Purpose: This study is based on the DeLone and McLean’s Information Systems Success (D&M ISS) model, which was modified to determine the success factors responsible for the acceptance of an e-learning system called Canvas by students of a Nigerian University. Background: The adoption of eLearning has been under studied within the context of developing countries. There have been calls in the literature for further research from a developing country perspective. This study attempts to fill this knowledge gap by investigating the factors responsible for students’ adoption of eLearning in a Nigerian University. Methodology: The study was built on the premise that system quality (SQ), service quality (ServQ) and information quality (IQ) are determinants of behavioral intention to use Canvas and user satisfaction of Canvas, both of which in turn influence the actual usage of Canvas. Responses from 366 students were analyzed with AMOS 22 using structural equation model (SEM) to test the relationships between the constructs of the proposed model. Contribution: The study contributes to the research gap about the paucity of studies in the adoption of eLearning in developing countries that have placed emphasis on the use of eLearning systems or on the software quality attributes of the systems under investigation. Findings: The results partially supported the effect of the quality antecedents on behavioral intention and user satisfaction of students. There was full support for the relationship between behavioral intention and user satisfaction of students on their actual usage of Canvas. Recommendations for Practitioners: The level of significance of the constructs identified in the study will guide the formulation of strategies and methods that could further enhance the adoption of eLearning systems in developing countries, specifically Nigeria. Recommendation for Researchers: Theoretically, the study contributes to the body of knowledge on eLearning adoption by empirically validating the DeLone and McLean model in a different context, specifically sub-Saharan Africa. Future Research: Future research could investigate the factors that influence instructors’ behavioral intentions to use eLearning applications and also the effect that the instructors have on students’ adoption of eLearning.

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“…Thus, the proposed model shows high explanatory power of the endogenous variables. Such results are in agreement with other studies on the effectiveness of the D&M ISS model in different research contexts (Ramirez-Correa et al, 2017;Yakubu & Dasuki, 2018). However, our extended model showed significantly better explanatory power, compared to previous research.…”

“…The findings of the above study support the effectiveness of this model in predicting LMS success. Similarly, Yakubu and Dasuki (2018) used the D&M ISS model to examine e-learning success in Nigeria. Their research findings partially confirmed the influence of quality antecedents on behavioural intention and learner satisfaction.…”

“…This sector has in fact been massively influenced by the development of such technologies. According to Yakubu and Dasuki (2018), "The processes involved from when a student applies for admission up till graduation can be captured by computer applications" (p.184). Accordingly, teaching and learning methods have undergone extensive reform.…”

“…Conversely, recent research has revealed a high level of willingness amongst students to use social networking sites (SNS) in education (Karajeh et al, 2018;Manca & Ranieri, 2017). Yakubu and Dasuki (2018) point out that "Students' usage of social media and the internet have ensured that educationists change the traditional methods used to teach and learn" (p.184). This apparent tendency towards the implementation of SNS in the teaching and learning process may help address the issue of LMS failure.…”

“…However, there is a need to evaluate the success factors that can affect the use of SNS and LMS in Arab nations. According to previous research, there is a dearth of research on users' attitudes to such technologies in developing countries (Yakubu & Dasuki, 2018), more specifically in the Arab world Shen & Khalifa, 2010). Even though 'information systems success' (ISS) has been evaluated in information systems (IS) research, it is a complex topic and the question of which variables can best measure the success of applications remains open (Teo, 2016).…”