Assessing client satisfaction in a psychology training clinic

Abstract

Client satisfaction with services obtained at a clinical psychology training center was assessed. A modified version of the Client Satisfaction Questionnaire was developed to obtain information about levels of satisfaction in such a setting and to evaluate training clinic-specific questions of interest, such as the impact of therapists' experience on satisfaction. Results indicated that client satisfaction is multidimensional. Consistent with other studies, satisfaction was greater among clients who were in therapy for longer periods of time, who completed treatment, and who sought therapy rather than an evaluation. Reasons for dissatisfaction included a wish for more directiveness or advice in therapy and concerns over videotaping procedures. Implications of these results for clinic administrators are discussed.

Outcomes of beginning trainee therapists in an outpatient community clinic

“…These findings are in line with previous studies indicating that clients benefit from therapy provided by trainee therapists (Baldwin & Imel, 2013; Beutler et al., 2004; Dyason et al., 2019; Erekson et al., 2017; Goldberg et al., 2016; Todd et al., 1994). Other studies also indicate that clients are usually satisfied with the services in training clinics and that any causes for dissatisfaction are more likely to be attributed to practical aspects and individual differences between therapists than to a lack of therapist expertise (Cooke et al., 2020; Moore & Kenning, 1996).…”

“…Other studies also indicate that clients are usually satisfied with the services in training clinics and that any causes for dissatisfaction are more likely to be attributed to practical aspects and individual differences between therapists than to a lack of therapist expertise (Cooke et al, 2020;Moore & Kenning, 1996).…”

La directividad en la relación terapéutica: análisis de la evidencia encontrada en investigación

“…Otra arista relacionada con las expectativas es la intención de utilización, es decir, la motivación hacia tomar terapia podría estar basada fundamentalmente en las expectativas que la personas estudiada tiene sobre como debe ser la terapia o el que la brinda (Akutsu, et al, 1990;Moore & Kenning, 1996) .…”