Assessing Anticompetitive Practices in Two-Sided Markets: The BOOKING.COM Cases

Caccinelli, Chiara; Toledano, Joëlle

doi:10.1093/joclec/nhy005

Cited by 9 publications

(11 citation statements)

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“…Reviews published on one sided only are considered as vague and untrustworthy. The finding found consistent with previous study done by Caccinelli & Toledano (2018) Booking.com which state that information sidedness of reviews plays prominent role in consumer's decision making.…”

Section: Resultssupporting

confidence: 92%

What Are the Determinants of Consumers' Online Reviews Adoption for Hotel Bookings: A Structural Equation Modelling Approach

Lata¹,

Rana

2021

ENLIGHTENING TOURISM

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Experienced travelers share their reviews regarding hotel services which serve as a testimony for novice travelers and help them to make their decision whether to book that hotel or not. The current study aims to identify the various factors affecting the intentions of travelers for online hotel bookings. Data was collected from 419 respondents who adopt online reviews published on online travel aggregators for online hotel bookings. The respondents for this study are taken from Delhi. Further, the hypotheses of this study were validated with the help of structural equation modeling (SEM) using partial least squares (PLS). The paper found Information quality; Source credibility, Information sidedness, and Information consistency are the significant predictor of traveler's Information usefulness for hotel bookings. Further, the relationship between Information usefulness and online hotel bookings intentions was also found statically significant. This study has provided implications for hotel managers that hotel managers should continue to monitor the negative reviews and take some necessary actions to overcome these issues. As well as they should focus on their service quality which helps them to make their customers happy and encourage them to upload positive reviews. This study analyzed the travelers' adoption of usergenerated reviews from online travel aggregators for online hotel bookings by using an information adoption model with additional constructs.

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Section: Resultssupporting

confidence: 92%

What Are the Determinants of Consumers' Online Reviews Adoption for Hotel Bookings: A Structural Equation Modelling Approach

Lata¹,

Rana

2021

ENLIGHTENING TOURISM

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“…Online booking platforms or on other words OTAs, like Booking.com, dominate room sales, compared to traditional tour operators and travel agencies (Beritelli and Schegg, 2016). The OTAs' oligopolistic power means that they can exert tight control over accommodation providers, which may cause conflicts within the hospitality distribution channel (Caccinelli and Toledano, 2018;Gössling and Lane, 2015). Obviously, this service is not cost free.…”

Section: Business-to-business Relational Exchanges In the Online Hosp...mentioning

confidence: 99%

“…Obviously, this service is not cost free. Instead, the business model for the OTAs is based on high commissions earned from booking rooms (Caccinelli and Toledano, 2018;Ford et al, 2012).…”

Section: Business-to-business Relational Exchanges In the Online Hosp...mentioning

confidence: 99%

Negotiated exchanges in the online hospitality market: Hoteliers and hotel managers’ perceptions of Booking.com

Andriotis

Paraskevaidis

2021

International Journal of Hospitality Management

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“…Two years before, on 20 December 2013, the authority had already prohibited Booking's competitor HRS from applying similar clauses. In 2015, the French, Italian and Swedish national competition agencies, after investigating Booking.com, accepted its commitment to switch from wide to narrow price parity clauses (Caccinelli et al, 2018). The French Parliament passed the "Macron Law", according to which all price parity clauses were banned which came into force from January 2016 (Mantovani et al, 2017).…”

Section: Literature Review -Bookingcommentioning

confidence: 99%

Hotel Reservations via Online Travel Agency BOOKING.COM. Eu Dimensions of the “Best Price” Clause

Ivanov

Atanasova

2019

CBUP

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The use of online reservation systems has become a must for hospitality businesses. This article is focused on the use of www.booking.com as an online search engine for accommodation in a family hotel in Blagoevgrad, Bulgaria. The aim of the research is to analyze the behavior of people, using one of the best performing online travel agencies in the world for hotel room reservation. The article reveals interesting statistical facts about the nationality of the guests and how far ahead of time reservations are made. Data for the electronic device, which is used to make a reservation, is stated in the article. The "best price" clause of booking.com is taken into account, as it is being banned in some EU countries, but still influencing the decision making process of hotel customers. A brief outlook of the ''most favored nation'' ("MFN") clause, also known as 'price parity' or 'best price' clause ("BPC") and its application in EU countries is included. JEL Classification Numbers: K21, L83,

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Assessing Anticompetitive Practices in Two-Sided Markets: The BOOKING.COM Cases

Cited by 9 publications

References 0 publications

What Are the Determinants of Consumers' Online Reviews Adoption for Hotel Bookings: A Structural Equation Modelling Approach

What Are the Determinants of Consumers' Online Reviews Adoption for Hotel Bookings: A Structural Equation Modelling Approach

Negotiated exchanges in the online hospitality market: Hoteliers and hotel managers’ perceptions of Booking.com

Hotel Reservations via Online Travel Agency BOOKING.COM. Eu Dimensions of the “Best Price” Clause

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